Ytel Launches VoicePath for Contact Center Agents

Ytel has launched VoicePath soundboard technology, which aims to assist contact center agents with articulation and phonological disorders to succeed in the contact center industry in addition to helping businesses fine tune pitches.

VoicePath guides agents through conversations with scripted audio responses for inbound and outbound calls.

"Agents can now simply press a button on their keyboard or screen to trigger custom pre-recorded dialogue back and forth with their customers," said Matt Grofsky, chief technology officer at Ytel, in a statement.

VoicePath, which is already built-into the X⁵ Cloud Contact Center, includes a dynamic response tree, a response logic with single key or click interaction, the ability to start and stop conversations instantly, multiple response variations, and intuitive reporting to view where call drop offs occur.

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