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November 10, 2014

CRM Featured Articles

TIBCO Software Introduces Latest Version of Its Fast Data Platform

Updated solutions bring together data from multiple channels at the right moment.

Why IBM Tapped Twitter

Big Blue steps away from its hardware cocoon and incorporates social into its strategies. (Featured on

Magazine Features

Maximize the ROI of Your CRM Solution: Learn How to Get the Most for the Least

The payoff from your CRM system is determined as much by your commitment to it as by the strength of the technology.


How Human Variability Can Improve Contact Center Performance

Look beyond technology to serve your customers best.

The Tipping Point

Is Social Media Still Just Hype?

When used wisely, this channel can be a B2C gold mine.

CRM Across the Wire

Clicktools Launches Syncfrog Data Integration Product

Clicktools' Syncfrog brings intelligent data integration between CRM and other business systems.

VerticalResponse Launches Autoresponder Welcome Emails

New feature helps small businesses respond to new customer signups.

Maritz Acquires Allegiance Software, Rebrands as MaritzCX

Allegiance and Maritz Research combine to help organizations increase customer retention, conversion, and lifetime value.

Lithium Releases APIs for Community Development

New APIs enable increased customization and more flexibility on Lithium Communities.

Cirrus Insight Now Links to Office 365

App enables salespeople to manage and execute CRM and sales-related tasks within mobile and desktop email inboxes.

Retailigence and Gimbal Partner for Personalized Shopper Targeting

The deal will deliver a cross-retailer platform for brands to leverage information from in-store beacons.