CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 17, 2014

CRM Featured Articles

TeamSupport Introduces Customer Distress Index

New reporting feature predicts customer satisfaction level.

Aviso Launches Sales Forecasting Tool

The solution helps sales teams predict quarterly sales through machine learning.


5 Best Practices for Deploying an Intelligent Virtual Assistant

The right technology can help customers, increase sales, and boost your brand.

Case Studies

Social Media Monitoring Delivers for Domino's

The pizza chain has social media customer care under control with Astute SRM.

Customer Experience

What Makes a Successful Mobile User Experience?

Uncovering the traits that set industry leaders apart.

CRM Across the Wire

Jive Integrates with Microsoft Office 365

Jive Connectors for Office 365 bridge the gap between on-premises and cloud.

Aptean Offers Email and Address Validation to Onyx CRM Users

Experian Data Quality and Aptean have integrated their solutions.

Jacada Adds Visual IVR to Avaya Aura Portal

Jacada Visual IVR for Avaya enhances the traditional voice IVR experience by bringing a touch interface for smartphones.

Pipeliner CRM Integrates with Marketo

Pipeliner CRM is now available through the Marketo LaunchPoint ecosystem.

ChannelAdvisor Introduces 2014 Autumn Release

Latest product update enhances management of eBay and enables social and mobile commerce.

inContact Releases Cloud-Based WFO for SMBs

The company's Discover WFO suite in the cloud is unified with its contact center platform just four months after the acquisition of Uptivity