CRM: System of Record or System of Engagement?
A survey reveals that how CRM is used can have a meaningful impact on sales.
Integrating CRM Data into the Enterprise
AI and analytics present a bounty of ways to leverage CRM data across your business.
What the Metaverse Can Learn from CRM and the Dotcom Bust
The metaverse has enormous potential, but successful applications won't simply happen.
CX is Getting More Complex. Are You Ready?
Heightened customer demand is creating new issues and driving the creation of new tools.
Reinforcing the ‘R’ in CRM
Companies need to embrace the role of relationships in driving digital and business transformation.
Please, Just Give Us All the Information We Need
To win the American people's vote (i.e., business), companies need to do a much better job of educating them.
The Industry Outlook Is Rosy, and We Have the Numbers to Prove It
Across each CRM technology sector, the worldwide market valuation is rising, and the upsurge is expected to continue.
Challenging Times Lie Ahead; Bold Action Is Required
The opportunities for the CRM industry couldn't be better. Nor could the outlook, as we uncovered in our fourth annual 'CRM Top 100' issue.
You Can’t Duck the Metaverse
And you shouldn't want to: This is where your customers will go next.
Optimizing CRM Will Increase Revenue Velocity
Companies are increasingly feeling the need for speed
Communication Is Essential for CX
Often overlooked, communication strategies are necessary to drive action.
Adapt to Gain an Advantage
Given our current economic uncertainty, companies naturally want to make sure that every dollar spent is producing concrete returns.
Where Has the Time Gone?
Once upon a time, high costs, limited functionality, and low adoption, among other things, threatened to make CRM systems obsolete. Thankfully, the industry didn't give up.
Don’t Break Down Silos!
Instead, unify them around customer experience.
Analytics, AI, and Collaboration: 3 Ways CRM Elevates Business Performance
CRM's latest tools have helped a create a new competitive advantage in times of disruption.
The Next Frontier in Customer Engagement: Streaming Video
But be warned: Livestreaming isn't easy, even if it looks that way.
Evolving CRM from the Enterprise to the Extraprise
The goal: creating a community in which everyone contributes to their collective success.
It’s Time to Focus on the Metaverse
Virtual worlds will be the most transformative technology in the next decade. Prepare your strategy now.
Beware Mediocre CX
Avoid distractions that suck the life from your customer experience programs.
4 Ways to Optimize Your CRM for the COVID Age
Here are the lessons we've learned helping businesses weather the pandemic.