Making Sense of the Acronym-Laden Industry
Companies can now use an API to incorporate AI into their KPI, all to get more ROI and provide a better UX.
With AI for Sales, Familiarity Breeds Respect
The more sales professionals look at AI for sales, the more they like what they see
6 Steps for Creating and Leveraging a Digital Assessment
Here's how to ready your organization for digital leadership
Use Business Cases as an Opening and Closing Tool
They are a perfect way to assist your customer in due diligence while building trust
AI Is Top of Mind for Everyone in CRM
The consumer uses for AI are numerous, but just as real are the business use cases.
Don’t Let AI Distract from the Real Problem
It is clear that many organizations still struggle with the same issues they had 10 or 20 years ago.
AI Is Driving Sales Management’s Interest Across the Board
Not surprisingly, artificial intelligence is infusing every part of the sales process
Will Robotic Process Automation Replace Human Workers?
Automation will bring changes that rival those of the Industrial Revolution
Put Customer Insights at the Center of Business Transformation
Digital transformation initiatives are still giving customers short shrift
Make Customers Your Best Salespeople
The advocacy of a satisfied customer can make all the difference in B2B sales
Amazon Serves Up CX Lessons
With Go and AR, the giant retailer is showing us how new tools can connect with customers
AI Isn’t Inevitable—It’s a Choice
Companies should approach automation with judgment and analysis, not resignation
4 Things to Know About the AI for Sales Marketplace
Artificial intelligence is fundamentally changing CRM, and it deserves your attention now
Being an Enabler Has Become a Good Thing
The term 'enabler' now has positive connotations, at least in a business context
Making Field Service Your ‘Promise Engine’
A marriage of people, process, and products
5 Building Blocks for Digital Transformation
Keeping up in these areas lowers your company's risk of being disrupted
Where Is Amazon Go-ing With This?
The staffless Amazon Go stores seem like a convenience revolution—though for now, the experience might be beside the point
Small Businesses, Take Note: AI Is Ready for Prime Time
It's not just for big enterprises anymore. Even mom-and-pop shops can use AI to optimize sales
Smarter Bots Mean Greater Innovation, Productivity, and Value
Robotic process automation is allowing companies to re-imagine and re-invest in all aspects of their businesses
With B2B Marketing, It’s Back to the Basics
Time to kill your martech stack—or at least simplify your approach