PROS Launches Platform for Airlines
PROS Retail for Airlines optimizes offers across all airline digital retail channels.
Infor Releases Updated Enterprise Asset Management Solution
The latest enhancements to Infor EAM include GDPR compliance and extended support functionality.
Neustar and SmarterTravel Launch In-Market Travel Audiences
Partnership will help advertisers reach customers during key planning and booking phases of the travel purchase cycle.
SAP Launches SAP Hybris Commerce Travel Accelerator
SAP Hybris Commerce, travel accelerator, is a modern airline retailing and commerce solution.
AirHelp Promises to Handle Customer Service for Airline Customers
AirHelp is working to eliminate some of the customer service hassle associated with air travel by handling the refund or reimbursement process for customers. (Featured on SmartCustomerService.com.)
SpaceCurve and AirSage Partner on Customer Location Data Offering
Partnership enables companies to create a more complete understanding of customer behavior.
DMA 2014: Customer Centricity Must Guide Marketing Strategies Across Channels, Presenters Agree
E-commerce is an unstoppable global force ripe with data.
Big Blue Makes Key Cloud Announcements at IBM Innovate
IBM launches SAP apps on Softlayer, opens a data center in Hong Kong, and updates Bluemix with DevOps.
DMA2013: Marketers Share How They Embrace Change, Data
Taking action on big data findings requires collaboration, top-down support.
At Oracle OpenWorld Day Two, Speed of Big Data Processing Plays Starring Role
Data has no value unless you mine it quickly and effectively.
Big Data Is Only One Part of the Personalization Equation
IBM Smarter Commerce speakers tout the importance of the customer.
New Tracking, Mobile Features Released for simpleview CRM
Clients received upgrades to use CRM on mobile devices and build detailed itineraries for familiarization trips and site inspections.
Social Media Analysis Shows Major Airlines Struggle with Consumer Satisfaction
Crimson Hexagon analysis of online opinions reveals important new considerations when determining consumer satisfaction with the airline industry.
Travelocity Business Unveils Technology Solution to Improve Customer Service
IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Accommodate the Changing Customer, CRM Evolution Keynoter Advises
Technology, not philosophy, has changed consumers' expectations
Passengers Are Increasingly Dissatisfied with Air Travel
A new study shows customers are uncomfortable and inconvenienced.
JetBlue Partners with Allegiance
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Global Coalition Loyalty Program Membership to Top 1 Billion in 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
4 Problems with E-Commerce — and How to Solve Them
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
CRM Is Still All About Location
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.