Nex-Tech Boosts Subscriber Engagement 375 Percent
01 Apr 2022
A Facebook integration with Calix Marketing Cloud yields results at 66 percent lower campaign costs.
Nuance Helps Cabify Manage Growing Customer Requests
30 Nov 2020
The ride-sharing company picks up scale with a virtual assistant
WestJet Customer Satisfaction Takes Off
27 Jul 2020
The small airline benefits from a bot built by Netomi for Facebook Messenger
Verint Portal Connects San Francisco Citizens to Services
27 Feb 2020
SF311 is able to speed residents to the information they need
ThirdLove Gets Personal with Dynamic Yield
27 Feb 2020
The retailer makes buying a bra a uniquely tailored experience for each shopper
SharkNinja Operationalizes Customer Feedback
26 Nov 2019
With Clarabridge Engage and Analytics, the housewares manufacturer is able to act on voice-of-the-customer data to create new products and evolve its customer experience.
The State of Customer Service Automation 2019
30 Sep 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
KitchenAid Cooks Up a Winner with CX Social
21 Nov 2018
Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker
With CallRail, Digible Builds Results for Property Managers
01 Nov 2018
Thanks to the call tracking solution, the digital marketing agency has helped its apartment industry clients cut costs and increase efficiency
Reputation.com Polishes a Property Manager’s Rep
01 Jul 2018
For Garden Communities, managing online reviews is now a walk in the park
With Sprout Social’s Bambu, West Monroe Watches Web Traffic Grow
01 Mar 2018
Using the Bambu platform, the business and technology consultancy turned to its employees to increase website traffic via social media
BoomTown Builds Valuable Voice Insights with Invoca
01 Dec 2017
The B2B real estate software company increased conversions and ROI with call intelligence
Artifi Makes Personalization Profitable
29 Sep 2017
Wristband Resources uses Artifi to drive a double-digit conversion increase
Vega’s Instagram Efforts Bear Fruit with Conversocial
29 Sep 2017
The provider of plant-based food products turned to Conversocial for help engaging customers on the social media channel
Avidia Bank Cashes In on the Cardless Trend Using Hootsuite
26 May 2017
The social platform helps harness influencers to spread the word on the bank's mobile app
Bluenose Discovers Success with Its Online Community
01 May 2015
Get Satisfaction's social community platform helps the CSM solutions vendor generate industry buzz
Fox Entertainment Engages Twitter Audiences with Speakr
01 Apr 2015
The company turned to the platform's influencer community to generate buzz for a movie's premiere.
Canon Connects with Fans via Lithium's Social Solutions
01 Feb 2015
The social community platform has become an effective customer service tool.
Social Media Monitoring Delivers for Domino's
01 Sep 2014
The pizza chain has social media customer care under control with Astute SRM.
Umbel's Data Unlocking Platform Is a Slam Dunk for the Indiana Pacers
01 Sep 2014
Audience activation app helps the team better segment and target its Facebook followers.