WestJet Customer Satisfaction Takes Off
The small airline benefits from a bot built by Netomi for Facebook Messenger
Verint Portal Connects San Francisco Citizens to Services
SF311 is able to speed residents to the information they need
ThirdLove Gets Personal with Dynamic Yield
The retailer makes buying a bra a uniquely tailored experience for each shopper
SharkNinja Operationalizes Customer Feedback
With Clarabridge Engage and Analytics, the housewares manufacturer is able to act on voice-of-the-customer data to create new products and evolve its customer experience.
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
KitchenAid Cooks Up a Winner with CX Social
Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker
With CallRail, Digible Builds Results for Property Managers
Thanks to the call tracking solution, the digital marketing agency has helped its apartment industry clients cut costs and increase efficiency
Reputation.com Polishes a Property Manager’s Rep
For Garden Communities, managing online reviews is now a walk in the park
With Sprout Social’s Bambu, West Monroe Watches Web Traffic Grow
Using the Bambu platform, the business and technology consultancy turned to its employees to increase website traffic via social media
BoomTown Builds Valuable Voice Insights with Invoca
The B2B real estate software company increased conversions and ROI with call intelligence
Artifi Makes Personalization Profitable
Wristband Resources uses Artifi to drive a double-digit conversion increase
Vega’s Instagram Efforts Bear Fruit with Conversocial
The provider of plant-based food products turned to Conversocial for help engaging customers on the social media channel
Avidia Bank Cashes In on the Cardless Trend Using Hootsuite
The social platform helps harness influencers to spread the word on the bank's mobile app
Bluenose Discovers Success with Its Online Community
Get Satisfaction's social community platform helps the CSM solutions vendor generate industry buzz
Fox Entertainment Engages Twitter Audiences with Speakr
The company turned to the platform's influencer community to generate buzz for a movie's premiere.
Canon Connects with Fans via Lithium's Social Solutions
The social community platform has become an effective customer service tool.
Social Media Monitoring Delivers for Domino's
The pizza chain has social media customer care under control with Astute SRM.
Umbel's Data Unlocking Platform Is a Slam Dunk for the Indiana Pacers
Audience activation app helps the team better segment and target its Facebook followers.
OptifiNow Builds a Foundation for Sales for Mountain West Financial
Sales and marketing automation company offers tailored solution for the mortgage banker.
Toyota Targets Its Social Media Campaign with Social Syndication Hub
SimpleFeed's predictive publishing capabilities deliver a 53 percent lift in engagement