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Articles: Telecommunications
New analytics applications help telecommunications services providers plan for call volume, network incidents, pricing, revenue, and IT governance.
Responsibility and strategy are key to using this growing technology.
Poor customer service accounts for most company defections.
SAP will enhance SAP hybris Marketing with telco-specific contextual marketing.
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
A clearly defined level of commitment to buyers is vital to growth.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
Companies that value customers need to let them know.
The new program rewards customers for everyday activities.
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
Despite mixed reviews, the smartphone's connection to the largest e-commerce network will facilitate mobile transactions.
Let's put the brakes on a separate, but unequal, future for bandwidth providers.
Action buttons help brands extend engagement outside of apps.
Companies that lag behind must move from 'fluff' to 'tough.'
Market-leading companies are focusing on CXM, not CRM.
Companies can rebound by providing more multichannel customer service options.
With Pie's TotalTechHero, service providers can troubleshoot and fix networking and device issues with the customer via the cloud.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
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Companies: Telecommunications
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