| Articles: Telecommunications |
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A new CFI Group study find customer satisfaction statistics improving despite the economic downturn.
Daily News,
Posted 29 Jun 2009
The vendor's latest offering looks to deliver a clear vision for unified communications — a vision that centers on productivity enhancements.
Daily News,
Posted 23 Jun 2009
Antenna's latest acquisition puts the company in a position to capture an even greater share of the growing market for mobile middleware.
Daily News,
Posted 22 Jun 2009
Latest report from Forrester's "Designing for Gen Y Series" examines one of four approaches for engaging with Gen Y on the Web.
Daily News,
Posted 19 Jun 2009
A global partnership between the two companies is indicative of a growing trend, according to one pundit.
Daily News,
Posted 19 Jun 2009
Helpstream adds deeper integration and a bolstered best practices community with its latest release.
Daily News,
Posted 13 Jun 2009
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Daily News,
Posted 13 Jun 2009
Industry pundits say the latest initiatives will help the company play catch-up.
Daily News,
Posted 11 Jun 2009
Internet Week '09: Students are connecting and learning on the Web -- and institutions that fail to stay relevant are sure to flunk out.
Daily News,
Posted 10 Jun 2009
Your customers are increasingly connected — to you, to your competition, to each other — but you're not supposed to be the center of every network.
Magazine Features,
Posted 01 Jun 2009
A forum designed to address one problem evolves into an enterprise asset.
Secret of My Success,
Posted 01 Jun 2009
Social networking has the potential to transform the day-to-day operations of customer service representatives.
Insight,
Posted 01 Jun 2009
The social Web is about to evolve — again. Are you ready to evolve, too?
The Tipping Point,
Posted 01 Jun 2009
If you expect employees to stay within the lines, you need to draw the lines first.
Insight,
Posted 01 Jun 2009
We're awash in social networking data. Do we really want our businesses drowning in it, too?
Connect,
Posted 01 Jun 2009
Pent-up demand for integrated telephony and business applications will drive adoption through 2013, according to new research findings.
Daily News,
Posted 28 May 2009
As the iPhone App Store emerges as a significant brand-building platform, the phrase "There's an app for that" has become a catchphrase for consumers and businesses alike. But is it the right place for you?
Daily News,
Posted 26 May 2009
How new technology streamlines the mobile operator contact center.
Viewpoints,
Posted 25 May 2009
The vendor's packaged solutions target three specific pain points in the contact center.
Daily News,
Posted 22 May 2009
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Companies: Telecommunications
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