Surveying tool yields positive results for Austrian carrier.
Posted 01 Jun 2013
Debuts IBM Watson Engagement Advisor for omnichannel support.
Posted 21 May 2013
Launches Privacy Suite for customers, service providers.
Posted 18 Apr 2013
As media consumption becomes more fragmented, marketers consider syncing television and mobile content.
Posted 01 Apr 2013
Posted 01 Mar 2013
There's a difference between doing what you can and doing what you can get away with.
Pint of View,
Posted 01 Feb 2013
Maintaining customer satisfaction is key to mobile app storefront success.
Posted 02 Jan 2013
Carriers struggle to offer effective service to all customers.
Posted 01 Dec 2012
Self-service leads to one-on-one marketing.
Posted 21 Sep 2012
Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.
Posted 01 Sep 2012
Solution provides foundation for better tracking of customer identity data.
Posted 21 Aug 2012
Videos explain bills to customers so call center agents don't have to.
Posted 01 Aug 2012
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Posted 10 Jul 2012
The wireless carrier will open in a T-Mobile facility slated for closure and could save jobs lost there.
Posted 31 May 2012
Offering includes enhanced reporting features, analytics, and new segmenting capabilities
Posted 09 May 2012
Avaya will provide custom managed services to enhance contact center performance for Airtel's operations in 20 countries across South Asia and Africa.
Posted 17 Apr 2012
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
Posted 13 Mar 2012
The new release is geared toward communications and utility providers.
Posted 28 Feb 2012
Expanded Customer Experience Solutions portfolio designed to help communications service providers manage, analyze, and optimize the connected customer experience.
Posted 07 Feb 2012