Articles: Telecommunications
Spending on TV advertising is expected to soar, despite the trend to cut the cord
The Synchronoss Cloud Analytics Platform will generate insights from end-to-end data uniquely available to service providers.
Synchronoss' new messaging platform enables tier-one service providers with advanced messaging and commerce capabilities across platforms.
Nuance Loop helps mobile operators market and monetize personalized pre-paid subscriber services.
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
IOVOX Insights enables telecom service providers to monetize call data while delivering value-added analytics to clients.
New analytics applications help telecommunications services providers plan for call volume, network incidents, pricing, revenue, and IT governance.
Responsibility and strategy are key to using this growing technology.
Poor customer service accounts for most company defections.
SAP will enhance SAP hybris Marketing with telco-specific contextual marketing.
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
A clearly defined level of commitment to buyers is vital to growth.
Early adopters of the industry-specific apps include Citibank, Air Canada, and Sprint.
Companies that value customers need to let them know.
The new program rewards customers for everyday activities.
American Customer Satisfaction Index sees one of its biggest drops in 20 years.
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.
Despite mixed reviews, the smartphone's connection to the largest e-commerce network will facilitate mobile transactions.
Let's put the brakes on a separate, but unequal, future for bandwidth providers.
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Companies: Telecommunications
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