| Articles: Telecommunications |
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Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 18 Mar 2010
Magic Quadrant for Contact Center Infrastructure '10: As the market weathers a second year of overall decline, Avaya now holds approximately half the global market share by revenue.
Daily News,
Posted 12 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Companies, customers, and visionaries honored for successes in the service industry over the previous 12 months.
Daily News,
Posted 01 Mar 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
Community tools from Mzinga help a communications company communicate
Secret of My Success,
Posted 11 Feb 2010
Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
Learn the value of integrating a mobile component into your CRM strategy.
Viewpoints,
Posted 03 Feb 2010
Don't let confusion around new devices undermine future opportunities.
Viewpoints,
Posted 27 Jan 2010
How to adopt—and adapt—CRM for a generation raised on mobile technologies.
Viewpoints,
Posted 17 Jan 2010
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
Daily News,
Posted 15 Jan 2010
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Daily News,
Posted 15 Jan 2010
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Daily News,
Posted 12 Jan 2010
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Viewpoints,
Posted 07 Jan 2010
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
Daily News,
Posted 05 Jan 2010
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Daily News,
Posted 04 Jan 2010
Be prepared to act on customer feedback.
Viewpoints,
Posted 15 Dec 2009
Pundits say adding the capability will enable quicker, higher quality support for end users.
Daily News,
Posted 10 Dec 2009
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Companies: Telecommunications
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