Magic Quadrant for E-Commerce '08: Veteran firms IBM and ATG top the field -- but the field itself is twice as big as it was last year.
Daily News,
Posted 01 Sep 2008
CallCopy's latest release -- a Voice over Internet Protocol call-recording solution -- specifically targets the smaller end of the small-to-midsize-business segment.
Daily News,
Posted 28 Aug 2008
The Bozeman, Mont.-based provider's latest quarterly on-demand release "pushes the envelope," according to one industry analyst.
Daily News,
Posted 27 Aug 2008
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
Daily News,
Posted 22 Aug 2008
Good service helps make you recession-proof.
Viewpoints,
Posted 21 Aug 2008
destinationCRM 2008: The push to truly provide a differentiated service experience must take into account the consumer's ecosystem—not the companies'.
Daily News,
Posted 19 Aug 2008
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Daily News,
Posted 14 Aug 2008
eTail East '08: Consumers just want to buy from someone they can relate to.
Daily News,
Posted 07 Aug 2008
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
Daily News,
Posted 07 Aug 2008
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
Daily News,
Posted 06 Aug 2008
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
Daily News,
Posted 06 Aug 2008
Insight,
Posted 01 Aug 2008
Understand and project your value.
Viewpoints,
Posted 31 Jul 2008
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Daily News,
Posted 30 Jul 2008
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Daily News,
Posted 25 Jul 2008
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
Daily News,
Posted 24 Jul 2008
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Daily News,
Posted 22 Jul 2008
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
Daily News,
Posted 22 Jul 2008
Influencing an influential audience.
Viewpoints,
Posted 22 Jul 2008
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