Debuts IBM Watson Engagement Advisor for omnichannel support.
Daily News,
Posted 21 May 2013
Whatever your industry, keep these three attributes in mind.
Viewpoints,
Posted 17 May 2013
Boost loyalty and profitability with event-based marketing.
Viewpoints,
Posted 10 May 2013
ResponseTek Mobile provides access to comprehensive dashboards, KPIs, and survey results.
Daily News,
Posted 09 May 2013
Focus on business outcomes driven by information and intelligence.
Daily News,
Posted 03 May 2013
Business transformation can occur.
Insight,
Posted 01 May 2013
In a tight economy, companies must use VoC solutions for price sentiments.
Insight,
Posted 01 May 2013
Front Office,
Posted 01 May 2013
Companies that take a data-centric approach to customer strategies have the advantage.
Daily News,
Posted 30 Apr 2013
A new survey finds that adding financial-management tools and rewarding consumers could increase use of mobile phones as payment devices.
Daily News,
Posted 26 Apr 2013
Let big data analytics serve as a guide star to business success.
Viewpoints,
Posted 05 Apr 2013
Retailers must overcome security, awareness, and integration issues.
Insight,
Posted 01 Apr 2013
New technology enables companies to close deals faster and satisfy compliance issues—all while cutting costs.
Magazine Features,
Posted 01 Apr 2013
Warm personalized service can clash with professional detachment.
Pint of View,
Posted 01 Apr 2013
Author and strategist shares tips for gaining trust.
Daily News,
Posted 28 Mar 2013
Welcome to the relationship era.
Insight,
Posted 01 Mar 2013
Retailers need to crush silos now more than ever.
Insight,
Posted 01 Mar 2013
Magazine Features,
Posted 01 Mar 2013
Using SugarCRM, Harper Inc. boosts orders and sales.
REAL ROI,
Posted 01 Feb 2013
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