Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
the Editors //
31 Aug 2023
the Editors //
31 Aug 2023
the Editors //
31 Aug 2023
CRM magazine presents its fifth annual rundown of the leading companies and hottest trends in customer relationship management.
the Editors //
30 Jun 2023
New generative AI tools still need plenty of development, but their ultimate potential could revolutionize retail customer engagement.
Shekar Raman //
12 Mar 2024
As social and marketplace shopping converge, retailers need to update their marketing strategies to reflect the new reality—such as the need for stronger brand protection, accessible and responsive customer service, and other new marketing strategies.
Rick Sunzeri //
05 Mar 2024
The unexpected is now more expected than ever, and retailers should provide adequate training, establish clear policies, and make it easy for employees to collaborate across teams to prepare them for aggressive shoppers.
Gary Stonell //
27 Feb 2024
Voice commerce offers a seamless, hands-free shopping experience by leveraging voice assistants, enhancing user convenience and personalization in e-commerce.
Mike Szczesny //
23 Jan 2024
The hype is over, and the real work of making generative AI has begun.
Leonard Klie //
01 Feb 2024
Good service should be a mandatory part of the customer experience. Too often that's not the case.
Leonard Klie //
20 Dec 2023
One commonality: All eight industry verticals are investing heavily in CRM initiatives right now.
Leonard Klie //
10 Apr 2023
There are many ways to craft—or undermine—a thrilling CX.
Patrick Gibbons //
20 Jan 2023