| Articles: Retail |
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Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
Net Promoter Conference '10: Three companies reveal the secrets to delivering high-quality customer experience.
Daily News,
Posted 15 Feb 2010
With an eye on the user experience, some brands are inviting imaginary friends to the party.
Insight,
Posted 11 Feb 2010
Grab consumer attention with personalized images.
Viewpoints,
Posted 11 Feb 2010
Boost sales while recovering from the recession.
Viewpoints,
Posted 08 Feb 2010
Learn the value of integrating a mobile component into your CRM strategy.
Viewpoints,
Posted 03 Feb 2010
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Daily News,
Posted 30 Jan 2010
Properly built, an online community can generate engagement and two-way dialogue.
Viewpoints,
Posted 21 Jan 2010
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
Daily News,
Posted 15 Jan 2010
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
Daily News,
Posted 15 Jan 2010
In Forrester's Annual survey, Barnes and Noble, Marriott Hotels, and Hampton Inn and Suites deliver the best experiences.
Daily News,
Posted 15 Jan 2010
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
Daily News,
Posted 13 Jan 2010
NRF Annual ‘10: With the worst of the economic recession behind them, retailers must seek new growth opportunities through jobs, innovation, and international expansion.
Daily News,
Posted 13 Jan 2010
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Daily News,
Posted 12 Jan 2010
Improve the customer experience with a content-rich, social-driven site.
Viewpoints,
Posted 11 Jan 2010
Another year older, another year stronger-social media continues to gain momentum in the business world.
Daily News,
Posted 07 Jan 2010
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Viewpoints,
Posted 07 Jan 2010
Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
Daily News,
Posted 06 Jan 2010
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