CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 11, 2019

CRM Featured Articles

Adobe Introduces Customer Journey Analytics

Adobe Customer Journey Analytics provides new layers of insight for marketers.

Forrester Unveils FeedbackNow 2.0

FeedbackNow is a real-time customer experience analytics solution.

Magazine Features

Georgia Tech’s Football Program Sees Spike in Fan Engagement Thanks to SalesLoft: A CRM Elite Customer Awards Case Study

A smarter process and increased accountability lead to winning results


4 Ways to Deputize Customers as Brand Ambassadors

When customers are satisfied and successful, they'll share positive impressions with their peers, translating into incredibly valuable word-of-mouth advertising for your company.

The Call Center Is Coming Back Around

New technologies are renewing the need for call center agents. (Featured on

CRM Across the Wire

Radish Systems Introduces ChoiceView for Amazon Connect

ChoiceView transforms ordinary phone calls into voice with visual calls on Amazon Web Services. (Featured on

LogMeIn Enhances Bold360 with Optimized Workflows

Bold360's AI-powered search enhancements and advanced management tools enable more effective coaching and productivity increases. (Featured on

True Influence Launches InsightBase 4.1

InsightBase 4.1 provides a single solution for managing sales and marketing campaigns 

Insightly Launches Insightly Marketing Platform

Insightly Marketing Platform unifies marketing, sales, and project management.

DiscoverOrg and ZoomInfo Merge Brands to Launch B2B Data Platform

ZoomInfo Powered by DiscoverOrg combines software with advanced machine learning and human research for sales and marketing teams .

AdRoll Group Rebrands as NextRoll and Launches Marketing Platform Services

Releasing the APIs powering the RollWorks and AdRoll business units, NextRoll continues its evolution beyond its retargeting roots. 

AI Chatbot Company Sciensio Rebrands as 42Chat

The company has chosen a new name that is easier for customers to say and spell.