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September 11, 2019
CRM Featured Articles
Adobe Introduces Customer Journey Analytics
Adobe Customer Journey Analytics provides new layers of insight for marketers.
Forrester Unveils FeedbackNow 2.0
FeedbackNow is a real-time customer experience analytics solution.
Georgia Tech’s Football Program Sees Spike in Fan Engagement Thanks to SalesLoft: A CRM Elite Customer Awards Case Study
A smarter process and increased accountability lead to winning results
4 Ways to Deputize Customers as Brand Ambassadors
When customers are satisfied and successful, they'll share positive impressions with their peers, translating into incredibly valuable word-of-mouth advertising for your company.
The Call Center Is Coming Back Around
New technologies are renewing the need for call center agents. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Radish Systems Introduces ChoiceView for Amazon Connect
ChoiceView transforms ordinary phone calls into voice with visual calls on Amazon Web Services. (Featured on SmartCustomerService.com.)
LogMeIn Enhances Bold360 with Optimized Workflows
Bold360's AI-powered search enhancements and advanced management tools enable more effective coaching and productivity increases. (Featured on SmartCustomerService.com.)
True Influence Launches InsightBase 4.1
InsightBase 4.1 provides a single solution for managing sales and marketing campaigns
Insightly Launches Insightly Marketing Platform
Insightly Marketing Platform unifies marketing, sales, and project management.
DiscoverOrg and ZoomInfo Merge Brands to Launch B2B Data Platform
ZoomInfo Powered by DiscoverOrg combines software with advanced machine learning and human research for sales and marketing teams .
AdRoll Group Rebrands as NextRoll and Launches Marketing Platform Services
Releasing the APIs powering the RollWorks and AdRoll business units, NextRoll continues its evolution beyond its retargeting roots.
AI Chatbot Company Sciensio Rebrands as 42Chat
The company has chosen a new name that is easier for customers to say and spell.