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June 10, 2019

CRM Featured Articles

LogMeIn Launches AI-Powered Bold360 Suite

The new products aim to help companies deliver enhanced and personalized customer experiences throughout the customer life cycle.

Swiftpage Announces Act! 365 Pro

The new product tier provides customer management, sales acceleration, and email marketing capabilities for small businesses.


Support Your Support Team with Video

Video can streamline customer support interactions when issues get complicated or highly technical. (Featured on


Companies Can Learn a Lot from Warby Parker

Research from Forrester suggests that traditional retailers can benefit from adopting aspects of the direct-to-consumer playbook

Voice of the Customer

How Do You Define CX Success?

When you put customers at the heart of your decisions, you're bound to succeed

CRM Across the Wire

NICE Unveils Quality Central Insight

NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management. (Featured on

Google Spends $2.6 Billion for Looker

The tech giant is investing heavily in data science and visualization with this deal.

Vidyard Updates GoVideo with Mobile App

Vidyard introduces new capabilities to bring the power of video to any sales professional.

Pipedrive Launches LeadBooster

LeadBooster is lead management software tfor converting web visitors into qualified leads.

SurveyAdvantage Launches LoyaltyLoop

LoyaltyLoop lets businesses solicit feedback from their best customers and manage the reviews.

Microsoft and Oracle to Interconnect Microsoft Azure and Oracle Cloud

Microsoft and Oracle users can now run apps interchangably across both Microsoft Azure and Oracle Cloud.

RedPoint Launches Digital Acquisition Platform for Targeted Ad Experiences

RedPoint's Digital Acquisition Platform offers a closed-loop process for controlling next-best offers in ad networks.