CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 10, 2019
CRM Featured Articles
LogMeIn Launches AI-Powered Bold360 Suite
The new products aim to help companies deliver enhanced and personalized customer experiences throughout the customer life cycle.
Swiftpage Announces Act! 365 Pro
The new product tier provides customer management, sales acceleration, and email marketing capabilities for small businesses.
Support Your Support Team with Video
Video can streamline customer support interactions when issues get complicated or highly technical. (Featured on SmartCustomerService.com.)
Companies Can Learn a Lot from Warby Parker
Research from Forrester suggests that traditional retailers can benefit from adopting aspects of the direct-to-consumer playbook
Voice of the Customer
How Do You Define CX Success?
When you put customers at the heart of your decisions, you're bound to succeed
CRM Across the Wire
NICE Unveils Quality Central Insight
NICE Quality Central Insight uses speech analytics and automation to aid in contact center quality management. (Featured on SmartCustomerService.com.)
Google Spends $2.6 Billion for Looker
The tech giant is investing heavily in data science and visualization with this deal.
Vidyard Updates GoVideo with Mobile App
Vidyard introduces new capabilities to bring the power of video to any sales professional.
Pipedrive Launches LeadBooster
LeadBooster is lead management software tfor converting web visitors into qualified leads.
SurveyAdvantage Launches LoyaltyLoop
LoyaltyLoop lets businesses solicit feedback from their best customers and manage the reviews.
Microsoft and Oracle to Interconnect Microsoft Azure and Oracle Cloud
Microsoft and Oracle users can now run apps interchangably across both Microsoft Azure and Oracle Cloud.
RedPoint Launches Digital Acquisition Platform for Targeted Ad Experiences
RedPoint's Digital Acquisition Platform offers a closed-loop process for controlling next-best offers in ad networks.