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October 26, 2016

CRM Featured Articles

Collibra Announces Updated, 'Consumerized' Data Governance

Collibra 5.0 includes a data catalog and a number of new usability features.


Customer Service Training or Service Education. What’s the Difference?

Service training is good for specific situations, but education goes far beyond. (Featured on

Customer Behavior Modeling Can Drive Business Growth

You need to define the behaviors that create value, then lead your customers through them.


Required Reading: We Need to Start Speaking Frankly About Customer Relationship Management

Companies must move from transactional customer relationships to holistic ones

Mobile Disruption Alters VoC Programs

Temkin research uncovers five Cs for mobile voice-of-the-customer initiatives

CRM Across the Wire

Altitude and HigherGround Partner

Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on

Socure Reveals New Interface for Digital Identity Verification

Socure has redesigned its ID+ digital identity dashboard service.

Hootsuite Partners with Social Advertising Leaders

With AdEspresso, Kenshoo, Nanigans, Adaptly, Mediative, and Popimedia Hootsuite now helps companies connect and engage with customers on paid, owned, earned, and shared social channels.

Maximizer Launches Maximizer CRM 2017

Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.

Visual IQ Acquires Refined Labs

Visual IQ expands its reach in global attribution and customer journey analytics.

GlobalLogic Partners with ScoreData

The partnership is based on ScoreData's dynamic machine learning platform ScoreFast and GlobalLogic services.

Advice Interactive Partners with Shout About Us

ReviewNavigator combines EZ Response single-dashboard response to all major review sites with ResponseScribe for custom responses.