Advice Interactive Partners with Shout About Us
Advice Interactive Group has partnered with Shout About Us to incorporate Shout About Us' EZ Response patent-pending technology for single-dashboard response and ReviewNavigator to all major review sites and a mobile app.
The integration gives Advice's clients access to technology for managing and responding to online customer reviews. The Shout About Us platform combines authentic human response by experienced professionals with the intelligence and efficiency provided by artificial intelligence.
"Online reviews give brands and local businesses a tremendous opportunity to engage with customers and prospects and grow a loyal customer base," said Griff Emery, CEO and founder of Shout About Us, in a statement. "We've made it our mission to advance response technology in a way that delivers a customer experience that is at the nexus of digital innovation and human interaction. We are excited to be working with Advice Interactive to bring this capability to its clients."
"As our clients lean toward increasingly sophisticated digital marketing initiatives to keep up with changing consumer behaviors, we are committed to bringing them the cutting-edge tools that will help drive their success," said Bernadette Coleman, CEO of Advice Interactive Group, in a statement. "The approach Shout About Us is taking with reviews response is exactly the kind of ahead-of-the-curve solution our clients expect from us, and we are delighted to be able to bring it to them."
Advice's clients will gain the following:
- Response to all online reviews across more than 50 review sites from the EZ Response central dashboard;
- ResponseScribe solution for authentic responses by experienced response professionals, trained in each business' unique brand voice; and
- Response Bot, which develops artificial intelligence from reviews, context, location, industry, and more to deliver business intelligence and suggested responses.
The integration with Advice is one of the first since Shout About Us introduced the private-label version of its ReviewNavigator software for digital marketing agencies, media companies, and other resellers. Agency and reseller partners can integrate ReviewNavigator into their suites of services or ERP dashboards.