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May 09, 2016
CRM Featured Articles
Cyara Releases Virtual Agent
The new solution can test how efficiently contact center agents interact with desktop systems and apps. (Featured on SmartCustomerService.com.)
PFL Launches Tactile Marketing Automation on Salesforce AppExchange
The new solution's features aim to optimize the use of direct mail.
How to Succeed in Real-Time Marketing
Connecting with customers at critical moments in the buying process is becoming the new imperative
Self-Service or Live Support? It’s Not a Question of Either/Or, It’s When and How
The complex nature of technology innovation requires a balanced approach to customer support. (Featured on SmartCustomerService.com.)
Avoid Customer Engagement Disasters and Automate with Care
Organizations must figure out a way to leverage automation to cut support costs and improve customer experiences
CRM Across the Wire
Looker Unveils Looker Data Apps
Looker Data Apps are available for specific industry and business segments.
Verint Updates Its EFM Solution
Verint's Enterprise Feedback Management now enables users to embed surveys directly into existing mobile applications and IoT devices.
Predictive Science Launches Influencer Mapping Solution
Predictive Science's Influencer solution highlights the financial impact of companies' most relevant influencers.
Sales Temperature Launches Retail Sales Forecasting Application
The new Sales Temperature app provides retailers with a five-day sales and labor cost forecast.
Badgeville Launches EngageKPI
Badgeville's EngageKPI will personalize the delivery of benchmarked performance.
Adobe Acquires Livefyre
The Livefyre acquisition extends Adobe Marketing Cloud by connecting user-generated and branded content.