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May 09, 2016

CRM Featured Articles

Cyara Releases Virtual Agent

The new solution can test how efficiently contact center agents interact with desktop systems and apps. (Featured on

PFL Launches Tactile Marketing Automation on Salesforce AppExchange

The new solution's features aim to optimize the use of direct mail.

Magazine Features

How to Succeed in Real-Time Marketing

Connecting with customers at critical moments in the buying process is becoming the new imperative


Self-Service or Live Support? It’s Not a Question of Either/Or, It’s When and How

The complex nature of technology innovation requires a balanced approach to customer support. (Featured on

Front Office

Avoid Customer Engagement Disasters and Automate with Care

Organizations must figure out a way to leverage automation to cut support costs and improve customer experiences

CRM Across the Wire

Looker Unveils Looker Data Apps

Looker Data Apps are available for specific industry and business segments.

Verint Updates Its EFM Solution

Verint's Enterprise Feedback Management now enables users to embed surveys directly into existing mobile applications and IoT devices.

Predictive Science Launches Influencer Mapping Solution

Predictive Science's Influencer solution highlights the financial impact of companies' most relevant influencers.

Sales Temperature Launches Retail Sales Forecasting Application

The new Sales Temperature app provides retailers with a five-day sales and labor cost forecast.

Badgeville Launches EngageKPI

Badgeville's EngageKPI will personalize the delivery of benchmarked performance.

Adobe Acquires Livefyre

The Livefyre acquisition extends Adobe Marketing Cloud by connecting user-generated and branded content.