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May 11, 2016

CRM Featured Articles

gen-E Launches OpsCenter InfiniView

The solution aims to improve business performance by contextualizing large volumes of data.

LiveNinja Combines the Best of Live Chat and Messaging in a Hybrid Product

LiveNinja just secured $2 million in funding to continue developing a hybrid tool that brings together the best of both worlds. (Featured on

Magazine Features

Tips to Balancing Contact Center Automation Costs and Quality

Caution and customer centricity should guide technology decisions


3 Ways to Solve Cart Abandonment and Boost Sales

Don't go yet! Customer data and creativity can help keep items from languishing in the cart.

The Future of Customer Service Is Change

Increasing demand from customers means that companies can't operate the way they did years ago. (Featured on

Reality Check

Outstanding Customer Experience Is Still Your Top Service Goal

It ranks ahead of cutting costs or adding new technology

CRM Across the Wire

Bigtincan Releases V 5.0.1 of bitincan hub

New capabilities of bigtincan hub enhance customer engagement, improve follow-up, and speed call reporting.

Sparkcentral Adds WeChat Support

Companies can now serve customers through the WeChat global messaging service.

NewsCred Integrates with Marketo

Marketers can now manage content creation and distribution across all channels, teams, and global markets.

PowerObjects Adds PowerNurture to Microsoft Dynamics

PowerNurture Lets Microsoft Dynamics CRM users build drip campaigns.

SalesPredict Releases Predictive Revenue Automation Platform

SalesPredict's Predictive Revenue Automation Platform comes with integrated predictive advertising via AdRoll.

Mobile Marketing to Grow Nearly 30 Percent per Year, MarketsandMarkets Reports

The market for mobile marketing software is expected to hit $98.85 billion by 2021, MarketsandMarkets' research finds.

Badgeville Releases Total Enterprise Engagement Connector for Salesforce

Badgeville extends digital motivation across the ecosystem.