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May 04, 2016
CRM Featured Articles
InviteManager Provides One-Stop Shop for Customer Entertainment
The solution aims to handle all aspects of event management.
Swiftpage Releases Act! 18.1
The latest version allows users to connect Act! to popular business optimization tools.
Latest Version of Coveo's 'Intelligent' Search Puts Queries Into Context
Coveo for Sitecore Pro Cloud Edition aims to make search content more relevant for customers. (Featured on SmartCustomerService.com.)
Your Quality Of Service Will Improve If You Treat Your Customer Service Agents Right
Manage people, processes, technology, and strategies to mitigate agent attrition. (Featured on SmartCustomerService.com.)
Embrace the Four Ps of Personalized Prospecting
Here are four ways to win prospects and influence people with sharper email outreach.
CRM Across the Wire
Marchex Launches Call DNA Premium
Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls. (Featured on SpeechTechMag.com.)
Liferay Launches the Digital Experience Platform (DXP)
Liferay Digital Experience Platform seeks to improve customer experiences by bridging organizational silos and processes.
Doxim Acquires DigitalMailer
The deal to acquire DigitalMailer adds to Doxim's financial services client roster.
Oracle to Buy Opower
Oracle is buying the customer engagement cloud services provider to the utility industry from $532 million.
Clari Launches Dynamic Forecasting
Clari Dynamic Forecasting includes real-time data science, activity tracking, and Salesforce.com integrations.
Cardlytics Launches Syndicated Audiences
Cardlytics' Syndicated Audiences is a purchases-based targeting solution first available via The Trade Desk.