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May 04, 2016

CRM Featured Articles

InviteManager Provides One-Stop Shop for Customer Entertainment

The solution aims to handle all aspects of event management.

Swiftpage Releases Act! 18.1

The latest version allows users to connect Act! to popular business optimization tools.

Latest Version of Coveo's 'Intelligent' Search Puts Queries Into Context

Coveo for Sitecore Pro Cloud Edition aims to make search content more relevant for customers. (Featured on


Your Quality Of Service Will Improve If You Treat Your Customer Service Agents Right

Manage people, processes, technology, and strategies to mitigate agent attrition. (Featured on

Embrace the Four Ps of Personalized Prospecting

Here are four ways to win prospects and influence people with sharper email outreach.

CRM Across the Wire

Marchex Launches Call DNA Premium

Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls. (Featured on

Liferay Launches the Digital Experience Platform (DXP)

Liferay Digital Experience Platform seeks to improve customer experiences by bridging organizational silos and processes.

Doxim Acquires DigitalMailer

The deal to acquire DigitalMailer adds to Doxim's financial services client roster.

Oracle to Buy Opower

Oracle is buying the customer engagement cloud services provider to the utility industry from $532 million.

Clari Launches Dynamic Forecasting

Clari Dynamic Forecasting includes real-time data science, activity tracking, and integrations.

Cardlytics Launches Syndicated Audiences

Cardlytics' Syndicated Audiences is a purchases-based targeting solution first available via The Trade Desk.