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April 11, 2016
CRM Featured Articles
Velocify Releases SalesCaddy to Boost Lead Generation
The new tool scours social and professional networks to surface prospects, while making follow-up work easier.
Pegasystems Continues to Enrich its CRM Platform with Mobility and Analytics [Video Interview]
In this exclusive interview, CMO Robert Tas discusses the company's 'record year,' recent enhancements to the Pega 7 platform, and future product goals.
Seismic Releases Workspace to Build Collaboration on Sales Presentations
A new tool serves as a digital forum for sales and marketing reps to work together
Customer Success Management Comes of Age
Ensuring that clients are getting the most out of what companies have to offer is key in today's as-a-service, subscription economy
Why Your App Needs FAQs
In this do-it-yourself-world, make it easy for customers to find the information they want or need on their own with FAQs. (Featured on SmartCustomerService.com.)
Uber, Berkshire Hathaway, and the 'Art of the Possible'
To create the experiences your customers want, look at your business through their eyes and focus on possibilities—not limits.
The Tipping Point
To Maximize Sales Enablement, Optimize Your Processes
Successful sales enablement initiatives need a sound infrastructure
CRM Across the Wire
IBM and Box Expand Expert Seller
Expert Seller, created on Box Platform, provides analytics-based information for marketers and sales people.
SurveyMonkey Launches SurveyMonkey Intelligence
With the acquisition of Renzu, SurveyMonkey can now offer key mobile app metrics.
Sailthru Acquires Carnival.io
The acquisition of Carnival.io enhances Sailthru's marketing automation and personalization capabilities.
Boomtrain Partners with SparkPost
The Partnership between SparkPost and Boomtrain enables email personalization.
Kahuna Launches Locales
Kahuna Locales enables marketers to personalize content to customers' preferred languages or locations.
ClientLoyalty Launches Buyer/Supplier Relationship Management Platform
ClientLoyalty's Supplier Performance Management and Client Success Management platforms are analytics-driven.