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March 14, 2016
CRM Featured Articles
Infogroup Partners with Neustar to Extend Its Digital Reach
The alliance enables Infogroup to provide offline data for multichannel marketing campaigns.
NGDATA Teams Up with Predictive Analytics Specialist Zementis
The CX management provider's new partnership aims to improve organizations' real-time predictive analytics strategies.
8x8 Upgrades Virtual Contact Center Solution
The latest advancements for Virtual Contact Center combine quality management, customer journey analytics, and advanced CRM integration. (Featured on SmartCustomerService.com.)
The 2016 CRM Service Elite: Rx Outreach
With VoltDelta, Rx Outreach rolls out improved voice self-service and scheduled campaigns to better connect with customers
4 Ways Mobile App Providers Can Deliver Better Customer Service
Churn for apps is high, but vendors can earn loyalty by making support a top priority.
Software’s Next Big Bite: Global-Friendly Digital Content
Software is starting to eat the world, and the translation arena is reaping the benefits. (Featured on SmartCustomerService.com.)
Is Your Digital Strategy Ready?
Map out your digital future now—your competitors are
CRM Across the Wire
Wipro Partners with Tableau
Wipro's collaboration with Tableau will yield advanced business iIntelligence and visualization solutions.
Brandify Launches Brandify Mobile
The Brandify Mobile suite enables companies to connect with consumers at multiple touch points.
Memeni Launches Social Community Platform
Memeni has launched a while-label, cloud-based platform for companies to build their own online communities.
Qvidian Introduces Content and Data Visualizer
Visualizers that have been added to Content Analytics provide insight into content usage.
Clarabridge Launches Visual Listening Through Partnership with Ditto Labs
Clarabridge clients can now detect, manage, and engage with customers who reveal their experiences in photos shared on social media.
Highspot Releases Outlook Email Integration and Automatic Language Filtering
Updates to Highspot's sales enablement platform let users work within Microsoft Outlook and filter content by languages.