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February 03, 2016

CRM Featured Articles

ChannelEyes Launches Optyx on Salesforce AppExchange

A new sales workflow tool gives account visibility to indirect channel sales managers.

Magazine Features

The Cohort Report

An overview of generational differences in consumer buying and behavioral trends


Customer Transformation Is the New Customer Support

Vendors need to help ensure their clients are poised to succeed, both before and after a deployment.

Front Office

Debunking Generational Misconceptions

People change, so always be ready and willing to challenge preconceived notions about them

CRM Across the Wire

SelfieMark Launches as a Social Polling App

SelfieMark is a unified mobile app to simplify and unify photo sharing and polling for instant engagement and feedback.

CSI Integrates Its Virtual Observer with Clarity Connect

The integration between CSI and Clarity Connect brings complete workforce optimization capabilities for contact centers using Skype for Business. (Featured on

StreamSend Launches StreamSend Insights

StreamSend Insights can help businesses send email based on actual Web site or shopping behavior.

SpringCM Launches Track It

SpringCM's Track It mobile app provides actionable insight into the status of contracts to forecast when deals will close.

Merkle Partners with Tapad

The partnership will allow Merkle to leverage Tapad'sd Device Graph as part of its MerkleOne marketing suite.

Altitude Software Updates Strategy Center

New features help companies manage outbound campaigns.

ComScore Merges with Rentrak

The two companies together will use massive data scale to establish new currencies for understanding consumers' multiscreen behavior.