Altitude Software Updates Strategy Center
Altitude Software, a provider of omnichannel customer experience solutions, has released the latest Altitude Strategy Center solution, which provides contact centers with features for the real-time strategic control of outbound campaigns.
Altitude Strategy Center helps contact center management choose the right contacts to dial at the right time. Contact lists can be used in multiple campaigns and can be segmented using a multitude of parameters from each contact profile and history. Dialing can be controlled and managed using KPIs, priorities, filters, agent skills, etc. Real-time campaign performance monitoring allows for fast adjustment and enhancement of campaign strategy. Altitude Strategy Center helps optimize campaign strategies by supporting multiple contact lists and do-not-call lists per campaign, offering complex outbound dialing rules and rescheduling parameters.
"Our Strategy Center helps companies become more efficient and more successful in their contacts and communications in sales, marketing and customer service," said David Romero, chief marketing officer at Altitude, in a statement. "We enable contact centers to intelligently engage customers by delivering the right message, at the right time, using the right channel, and the right agent."