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January 20, 2016

CRM Featured Articles

Lionbridge Expands GeoFluent Real-Time Translation for Omnichannel Customer Care

Lionbridge Technologies has broadened its GeoFluent real-time translation technology to include new omnichannel customer care features for contact centers. (Featured on

RetailNext Announces New Features and Partnerships

The company has expanded its analytics platform and introduced new third-party applications.

FairWarning Issued Patent for Detecting Fraud and Misuse in CRM Systems

U.S. Patent 9,202,189 provides the foundation for FairWarning for Salesforce.


Community Engagement Creates Happy Customers

Open the road to self-service with customer communities.


Apple and Google Yield Control Over Consumer Data

Consumers can decide which ads to see and how their data is used

Small Biz Buzz

How SMBs Can Leverage the Internet of Things Today, and Tomorrow

Adapt, disrupt, and above all remember the customer

CRM Across the Wire

Salesforce Delivers New Marketing Cloud Services

New services deliver a framework for digital transformation and capabilities to deploy and manage journeys for retailers.

Hostcomm Launches ContactFlow CRM

ContactFlow CRM combines the advanced business process automation, VoIP integration, dialer technology, scripting, and a secure client portal

FocusVision Acquires Kinesis Survey Technologies

The move adds panel management to FocusVision's growing suite of market research technologies.

Datanyze and Outreach Integrate to Create Prospecting Workflow for Sales Teams

Sales reps can now add Datanyze prospect data into Outreach communication workflows.