CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

December 21, 2015

CRM Featured Articles

True Influence Launches Data-as-a-Service Platform InsightBASE

The new platform aims to improve B2B marketing performance by providing insight into online behavior.

Businesses Will Gain from Cloud Contact Center Suites, Frost & Sullivan Says

A report from Frost & Sullivan shares predictions about the state of the cloud contact center solutions market. (Featured on


CRM Integration: If You Don’t Coordinate, You Might Alienate

Getting all of your technologies and channels to operate together is the way to ensure customer happiness.

For Better Moments of Truth, Ask the Right Questions

Don't just assume that you know what your customers want or need; ask them. (Featured on


Slumping Customer Satisfaction Takes a Toll on the Economy

The sixth consecutive quarterly dip bodes poorly for retailers heading into the holidays

CRM Across the Wire

Zoho and RingCentral Integrate CRM and Cloud Communications

RingCentral adds cloud communications and collaboration to Zoho's CRM solution.

Bullhorn Granted U.S. Patent for Sales Acceleration Technology

Bullhorn Pulse helps companies capture data from email to determine which deals are likely to be won or lost.

InsideView Advances Platform with More Power and Content

Increased processing power and expanded contact coverage round out the company's enhancements.

Freshdesk Acquires Konotor

Freshdesk's latest acquisition expands its omnichannel customer support offerings. (Featured on

Trumpia Updates Mobile Messaging and Marketing Platform

Trumpia's updates include streamlined contact management with Salesforce integration.

Lexalytics Releases Text Analytics for Airlines

Lexalytics' Airlines Industry Pack is honed to meet the specific needs of customer experience management and social media marketing professionals in the airlines industry.

Insite Software Acquires Storyworks1

The acquisition of StoryWorks1 bolsters Insite's connected commerce platform strategy with rich functionality for digitally enabled B2B selling.

The Next Step

Do Your Call Center Agents Think They Have a Good Job?

Engaged workers will feel connected to the bigger picture