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October 07, 2015

CRM Featured Articles

Email Marketing Needs to Keep Up with Mobile

Vendors must keep up with an evolving and challenging market by offering refined new solutions and techniques, finds Frost & Sullivan.

Magazine Features

The Age of Speech Analytics Is Close at Hand

The "Johnny-come-lately" in contact centers is poised to become "Johnny-on-the-spot"


The Future of CRM

Mobile tech, wearables, and better analytics will transform how, and how effectively, we do business.

Leading Challenges of Workforce Management in the Call Center

Tips for overcoming the problems of managing call center staff. (Featured on

The Tipping Point

Become a Multispeed Organization

In today's landscape, you need to find the right mix of traditional and digital

CRM Across the Wire

Localytics Launches Predictions

Predictions helps brands identify customers likely to churn and take action to keep them.

Viabl Adds Relationship Automation to SugarCRM

Viabl's Relationship Automation transforms CRM data into actionable intelligence.

AgilOne Releases Mobile Clienteling App

Enhanced API empowers businesses to leverage 360-degree predictive customer profiles.

Lionbridge Named a Sitecore Platinum Technology Partner

The partnership will result in the integration of Lionbridge's translation solutions and Sitecore's customer experience management platform.

Freshdesk Acquires Social Recommendation App Frilp

Freshdesk will add the peer-to-peer recommendations technology to its customer support software portfolio.

Qubit Adds Experience Management Platform Solutions

New solutions enable brands to personalize customer experiences through online shopping.