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May 20, 2015

CRM Featured Articles

Twitter’s New DM Feature is Changing How Brands Provide Social Customer Support

Though interactions will now be more quick and seamless, there are some caveats. (Featured on

Influitive Launches Communities for Advocacy-Driven Marketing

Influitive Communities allows marketers to create active B2B communities across the Web.


Self-Service Isn’t Enough

Live agents aren't going away—in fact, they're needed more than ever before.


Rethinking Sales Incentive Management

Incentives offered to teams, instead of individuals, could better motivate reps.

Case Studies

Bluenose Discovers Success with Its Online Community

Get Satisfaction's social community platform helps the CSM solutions vendor generate industry buzz

CRM Across the Wire

HubSpot Releases Sidekick for Business

Sidekick for Business is a premium version of HubSpot's original sales acceleration tool, Sidekick. Announces Nexus Connect SDK

The SDK allows developers to integrate Nexus support functionality directly into their consumer or business apps.

LogMyCalls Rebrands as Convirza, Launches Convirza for Advertisers

Company rolls out new call marketing optimization platform for digital marketers.

Tableau Releases Version 9.0 of Tableau Online

Upgrade brings improved performance, smarter analytics, and expanded data access.

HiP Unveils Historical Behavior Scoring

Historical Behavior Scoring adds context to leads through years of historical engagement records.