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March 26, 2014

CRM Featured Articles

Aspect Launches Proactive Engagement Suite

Aspect Software's Proactive Engagement Suite is a cloud-based customer communications platform.


The Hierarchy of Customer Success

Promote your satisfied customers to brand advocates.

3 Considerations for Small Contact Centers

More solutions are becoming available for small businesses that are affordable and easy to implement and maintain. Here are three considerations to help save you time and money when researching contact center solutions. (Featured on


Cobrowsing Presents a 'Lucrative' Customer Service Opportunity

Companies can increase revenue and improve agent efficiency.

Pint of View

Excellent Customer Service Begins with Self-Evaluation

Meeting others' expectations starts with coming to terms with your own.

CRM Across the Wire

Loyalty Builders Launches Multivariate Testing Service

Loyalty Builders' MTS gauges customer reactions to multiple changes during a marketing campaign.

MyBuys Announces MyAds Display Ad Solution

The active shopper database of consumer insights predicts what consumers want to buy.

Tactile Launches with a Sales Data Sync Platform

Founded by a former executive, Tactile debuts Tact, a mobile app that syncs sales data from multiple sources.

Spanning Releases Backup for

Spanning's cloud-to-cloud Backup for Salesforce is now available on Salesforce AppExchange.

Neustar Launches PlatformOne to Centralize Marketing Solutions

Neustar's PlatformOne simplifies the marketing ecosystem with a unified approach to enhance both inbound and outbound marketing.

ClickTale Integrates with Adobe Analytics

The integration of ClickTale and Adobe Analytics lets businesses discover factors affecting Web site usability and conversion for specific Adobe Analytics segments.