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April 25, 2022
CRM Featured Articles
This Earth Day, Uberall and Google Launch Recycling Attribute for Business
The Recycling Attribute on the Google Business Profile allows local businesses to promote their recycling-related initiatives.
Customer Success Is Not a Guessing Game
Don't guess what customers want and expect. Ask them, and then take action on the feedback they provide. (Featured on SmartCustomerService.com.)
The Tipping Point
Analytics, AI, and Collaboration: 3 Ways CRM Elevates Business Performance
CRM's latest tools have helped a create a new competitive advantage in times of disruption.
CRM Across the Wire
Medallia Acquires CXTeam
Medallia is expanding its footprint in Mexico with its acquisition of CXTeam.
UserTesting Adds Sustainability Test Templates
UserTesting can now help organizations with a focus on sustainability uncover customer insights.
Genesys Achieves FedRAMP In Process Designation
Genesys passes the first hurdle toward full FedRAMP authorization for Cloud CX. (Featured on SmartCustomerService.com.)
Veritone Launches Veriverse
Veritone's Veriverse is a portfolio of integrated AI solutions for leveraging the Metaverse, NFTs, and blockchain.
Neustar Partners with Captivate
Neustar and Captivate are transforming digital out-of-home advertising with advanced audience segmentation and targeting.
NielsenIQ Partners with Fetch Rewards
NielsenIQ is expanding its Omnishopper panel with mobile consumer rewards data from Fetch Rewards.
6sense Launches Revenue AI
6sense applies the power of artificial intelligence to every step of the revenue generation process.