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April 25, 2022

CRM Featured Articles

This Earth Day, Uberall and Google Launch Recycling Attribute for Business

The Recycling Attribute on the Google Business Profile allows local businesses to promote their recycling-related initiatives.


Customer Success Is Not a Guessing Game

Don't guess what customers want and expect. Ask them, and then take action on the feedback they provide. (Featured on

The Tipping Point

Analytics, AI, and Collaboration: 3 Ways CRM Elevates Business Performance

CRM's latest tools have helped a create a new competitive advantage in times of disruption.

CRM Across the Wire

Medallia Acquires CXTeam

Medallia is expanding its footprint in Mexico with its acquisition of CXTeam.

UserTesting Adds Sustainability Test Templates

UserTesting can now help organizations with a focus on sustainability uncover customer insights.

Genesys Achieves FedRAMP In Process Designation

Genesys passes the first hurdle toward full FedRAMP authorization for Cloud CX. (Featured on

Veritone Launches Veriverse

Veritone's Veriverse is a portfolio of integrated AI solutions for leveraging the Metaverse, NFTs, and blockchain.

Neustar Partners with Captivate

Neustar and Captivate are transforming digital out-of-home advertising with advanced audience segmentation and targeting.

NielsenIQ Partners with Fetch Rewards

NielsenIQ is expanding its Omnishopper panel with mobile consumer rewards data from Fetch Rewards.

6sense Launches Revenue AI

6sense applies the power of artificial intelligence to every step of the revenue generation process.