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April 13, 2022
Voice Biometrics Are Not 100 Percent Foolproof, but Steadily Improving
The technology has holes, but is more efficient than traditional password security.
Make Low-Code/No-Code Part of Your Customer Service Strategy
Low-code/no-code platforms just have too many benefits to ignore any longer. (Featured on SmartCustomerService.com.)
CRM Across the Wire
8x8 and Genesys Partner
8x8 and Genesys integrate 8x8 Cloud Unified Communications with Genesys Cloud CX.
Mindtickle Unveils Ideal Rep Profile Generator
Mindtickle's Ideal Rep Profile Generator helps companies identify the perfect salesperson
Khoros Launches Spring 2022 Innovation Release
Khoros' 2022 Spring Innovation Release includes new AI for agents, expanded channels for engagement, and predictive workflows.
Talkdesk CX Cloud Named to Google Chrome Enterprise Recommended Program
Talkdesk CX Cloud meets Google's security and performance requirements for Chrome OS as validated CCaaS solution.
Verint Rolls Out Compliance Recording for Zoom
New integration combines Verint Compliance Recording with Zoom Phone and Zoom Meetings.
LivePerson Upgrades Conversation Assist
The latest version of Conversation Assist includes an enhanced recommendation engine.
Neustar Brings Unified Identity to Google Cloud Analytics Hub
Google Analytics Hub integration allows more companies to leverage Neustar's identity resolution and consumer data assets.