Chatbot Markets Poised for 'Exponential Growth'

Acute Market Research eyes growing adoption of chatbots among smaller companies through 2030.

Caller ID Reputation Launches Enterprise Solutions

Caller ID Reputation launches additional enterprise solutions for organizational transparency for contact centers.

IBM Launches Business Analytics Enterprise to Break Down Data Silos and Streamline Planning and Analytics

IBM's Business Analytics Enterprise includes Analytics Content Hub to bring together business intelligence solutions from multiple vendors.

Klaviyo Introduces Klaviyo One

Klaviyo One is an integrated customer data platform and marketing automation engine for large companies.

8x8 and Genesys Partner

8x8 and Genesys integrate 8x8 Cloud Unified Communications with Genesys Cloud CX.

HubSpot Introduces a More Customizable, Connected, and Customer-Centric CRM Platform at INBOUND 2021

Advanced customization, administration, reporting, and more are now available across HubSpot's product portfolio.

Really Simple Systems Launches CRM Customization Service

Really Simple Systems has launched a new service for CRM customization.

People.ai Launches PeopleGlass+

PeopleGlass+ is a CRM tool for enterprise-scale deployments.

Syniverse Adds WhatsApp Business API on Syniverse CPaaS Concierge

Syniverse has brought WhatsApp messaging capabilities to its Syniverse CPaaS Concierge platform.

Creatio Launches Creatio 7.18 at Its Live Event

Enhancements in Creatio v.7.18 streamline process management, accelerate time-to-market for new applications, and further unifies CRM to align sales, marketing, and service.

Verint Partners with 8x8 on WFM

New partnership offers 8x8 contact center customers integration with Verint Monet and Verint Enterprise.

Salesforce Introduces Service Cloud Workforce Engagement, Hyperforce, and Einstein Automate

Salesforce Service Cloud Workforce Engagement helps contact center leaders predict customer demand and organize their workforces to staff the right agents with the right skills at the right time.

C3.ai, Microsoft, and Adobe Combine Forces on C3 AI CRM

C3 AI CRM combines with Microsoft Dynamics 365 and Adobe Experience Cloud.

Totango Spark Becomes an SAP-Endorsed App

Totango's Spark Enterprise Customer Success platform is now available on SAP App Center.

TVPage Launches Ambassador Storefronts on SAP App Center

TVPage's SAP integration enables online stores powered by SAP Commerce Cloud to launch virtual ambassador storefronts.

Genesys Partners with Adobe

Genesys and Adobe are integrating Genesys Cloud with Adobe Experience Platform.

Pega Selects Ironsphere to Secure Its AWS CRM Systems

Ironsphere's Privileged Access Management (PAM) software will secure Pegasystems' Amazon Web Services (AWS)-hosted CRM as-a-service offerings.

Zuora Launches Updated Central Platform for Subscription Businesses

Free platform workflows enable customer growth and agility during unpredictable market conditions

Upland Launches Spring '20 Release of Enterprise Sales & Marketing (ESM) Cloud

New capabilities in Upland's Enterprise Sales & Marketing (ESM) Cloud help companies improve revenue team performance and accelerate value realization.

LinkedIn Updates Sales Navigator with Virtual Selling Capabilities

Amid COVID-19 disruption of face-to-face meetings, Sales Navigator updates improve online sales with deeper insights.