Verint Partners with 8x8 on WFM

New partnership offers 8x8 contact center customers integration with Verint Monet and Verint Enterprise.

Salesforce Introduces Service Cloud Workforce Engagement, Hyperforce, and Einstein Automate

Salesforce Service Cloud Workforce Engagement helps contact center leaders predict customer demand and organize their workforces to staff the right agents with the right skills at the right time.

C3.ai, Microsoft, and Adobe Combine Forces on C3 AI CRM

C3 AI CRM combines with Microsoft Dynamics 365 and Adobe Experience Cloud.

Totango Spark Becomes an SAP-Endorsed App

Totango's Spark Enterprise Customer Success platform is now available on SAP App Center.

TVPage Launches Ambassador Storefronts on SAP App Center

TVPage's SAP integration enables online stores powered by SAP Commerce Cloud to launch virtual ambassador storefronts.

Genesys Partners with Adobe

Genesys and Adobe are integrating Genesys Cloud with Adobe Experience Platform.

Pega Selects Ironsphere to Secure Its AWS CRM Systems

Ironsphere's Privileged Access Management (PAM) software will secure Pegasystems' Amazon Web Services (AWS)-hosted CRM as-a-service offerings.

Zuora Launches Updated Central Platform for Subscription Businesses

Free platform workflows enable customer growth and agility during unpredictable market conditions

Upland Launches Spring '20 Release of Enterprise Sales & Marketing (ESM) Cloud

New capabilities in Upland's Enterprise Sales & Marketing (ESM) Cloud help companies improve revenue team performance and accelerate value realization.

LinkedIn Updates Sales Navigator with Virtual Selling Capabilities

Amid COVID-19 disruption of face-to-face meetings, Sales Navigator updates improve online sales with deeper insights.

NovelVox Launches CX Infinity

NovelVox's CX Infinity is a messaging and multichannel customer engagement platform.

IBM Working on Greater Business Use of Natural Language Processing

IBM is close to adding more natural language capabilities into its Watson business applications, the company said at an online Innovation Preview.

Freshworks Acquires AnsweriQ

With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings.

Verint Expands Adobe Partnership

Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes.

Adobe Unveils Experience Cloud Enhancements at NRF

Adobe Experience Cloud system upgrades bring more customer insight and real-time capabilities to retailers.

At Dreamforce, Salesforce.com Expands Voice Across Its CRM Application Portfolio

Salesforce unveiled several voice interfaces for its Customer 360 platform today at its annual Dreamforce user conference.

Microsoft and Salesforce Expand Strategic Partnership

Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud and integrated Salesforce Sales and Service Clouds with Microsoft Teams.

Adobe Adds Real-Time Capabilities to Experience Platform

Adobe adds Real-Time Customer Data Platform (CDP) features,  data governance capabilities, and new ways to personalize and deliver cross-channel experiences.

NICE inContact Adds a Native Salesforce Lightning User Interface to CXone

NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience. (Featured on SmartCustomerService.com.)

MaritzCX Announces AI Suite of Products

MaritzCX's new AI-powered applications are designed to help companies derive more value from data and improve experience management.