Pega Launches Infinity ‘24.1

Pega Infinity 24.1 helps companies harness genAI to improve operations.

GoTo Launches Contact Center Pro

GoTo's Contact Center Pro brings contact center-as-a-service technology to mid-market and enterprise businesses. (Featured on SmartCustomerService.com.)

CRM Playaz Panelists Predict AI Will Be Tablestakes in CRM in 2024

Reps from 10 leading CRM vendors say AI is necessary today for companies to succeed.

Informatica Broadens Relationship with AWS

Informatica unveils integrations across AWS's generative AI, AWS HealthLake, and Amazon S3.

LivePerson Launches Conversational Intelligence Suite and LP 360 Managed Services

LivePerson's Conversational Intelligence Suite includes AI-powered Analytics Studio, Generative Insights, and Report Center.

Vista Equity Partners to Acquire EngageSmart

Customer engagement and payments software provider EngageSmart is being acquired by an affiliate of Vista Equity Partners for $4 billion.

NICE Launches CXone Summer 2023 Release

NICE's CXone Summer 2023 Release includes Microsoft Azure support, Integration Hub, and Supervisor capabilities powered by Enlighten AI to streamline workflows across digital and voice interactions. (Featured on SmartCustomerService.com.)

Oracle Introduces AI to Fusion Cloud CX at CloudWorld Conference

Artificial intelligence supported by the Oracle Cloud Infrastructure helps users of Fusion Cloud Sales, Marketing, and Service be more productive.

Verint Speakers Urge Automation to Close the Customer Engagement Gap

Presenters on Day 2 of Verint's Engage 23 touted Verint's CCaaS platform and other digital applications to address customer needs.

Verint Partners with Eventus

Eventus becomes a Verint value-added reseleer, bringing Verint's Digital-First Engagement solutions to customers worldwide. (Featured on SmartCustomerService.com.)

Microsoft Adds AI to Dynamics 365 and Power Platform

Microsoft today launched Dynamics 365 Copilot and next-generation AI features for Power Virtual Agents and AI Builder, enabled by Azure OpenAI Service. 

Chatbot Markets Poised for 'Exponential Growth'

Acute Market Research eyes growing adoption of chatbots among smaller companies through 2030.

Caller ID Reputation Launches Enterprise Solutions

Caller ID Reputation launches additional enterprise solutions for organizational transparency for contact centers.

IBM Launches Business Analytics Enterprise to Break Down Data Silos and Streamline Planning and Analytics

IBM's Business Analytics Enterprise includes Analytics Content Hub to bring together business intelligence solutions from multiple vendors.

Klaviyo Introduces Klaviyo One

Klaviyo One is an integrated customer data platform and marketing automation engine for large companies.

8x8 and Genesys Partner

8x8 and Genesys integrate 8x8 Cloud Unified Communications with Genesys Cloud CX.

HubSpot Introduces a More Customizable, Connected, and Customer-Centric CRM Platform at INBOUND 2021

Advanced customization, administration, reporting, and more are now available across HubSpot's product portfolio.

Really Simple Systems Launches CRM Customization Service

Really Simple Systems has launched a new service for CRM customization.

People.ai Launches PeopleGlass+

PeopleGlass+ is a CRM tool for enterprise-scale deployments.

Syniverse Adds WhatsApp Business API on Syniverse CPaaS Concierge

Syniverse has brought WhatsApp messaging capabilities to its Syniverse CPaaS Concierge platform.