Adobe Unveils Experience Cloud Enhancements at NRF

Adobe Experience Cloud system upgrades bring more customer insight and real-time capabilities to retailers.

At Dreamforce, Salesforce.com Expands Voice Across Its CRM Application Portfolio

Salesforce unveiled several voice interfaces for its Customer 360 platform today at its annual Dreamforce user conference.

Microsoft and Salesforce Expand Strategic Partnership

Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud and integrated Salesforce Sales and Service Clouds with Microsoft Teams.

Adobe Adds Real-Time Capabilities to Experience Platform

Adobe adds Real-Time Customer Data Platform (CDP) features,  data governance capabilities, and new ways to personalize and deliver cross-channel experiences.

NICE inContact Adds a Native Salesforce Lightning User Interface to CXone

NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience. (Featured on SmartCustomerService.com.)

MaritzCX Announces AI Suite of Products

MaritzCX's new AI-powered applications are designed to help companies derive more value from data and improve experience management.

Affinio Launches ATON Analytics Platform

ATON is an artificial intelligence powered analytics solution

Microsoft Boosts the AI in Dynamics 365

Microsoft has added apps and features to the Dynamics 365 product line to analyze additional consumer and in-store data.

Salesforce.com Unveils Einstein Search

Einstein Search will help employees find information in their CRM systems.

Oracle Announces CX Cloud Updates at Oracle OpenWorld

Updates across Oracle Customer Experience Cloud help companies unify customer data, personalize interactions, and win more business.

Inference Enables Conversational AI for Cisco's On-Premises Contact Center Platforms

Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents.

Salesforce Launches CRM Cloud Solutions for Manufacturing and Consumer Goods

Manufacturing Cloud and Consumer Goods Cloud are parts of the Salesforce Customer 360 Platform.

Oracle Works with Deloitte to Expand CX Unity

Oracle's collaboration with Deloitte Digital will help companies combine data and decisioning to deliver more personalized and contextual experiences across the customer journey. 

Syncsort Acquires Pitney Bowes' Software Business

The acquisition includes Pitney Bowes' location intelligence, data enrichment, customer information management, and engagement solutions.

CRM Magazine Names its 2019 Market Leaders

The CRM Market Awards honor the leading vendors of sales and marketing technologies across nine categories.

FrontdeskAI Adds Customer Engagement Analytics

Frontdesk's AI-powered dashboards deliver intelligence and insights across all franchise locations. (Featured on SmartCustomerService.com.)

Gryphon Launches Sales Performance for Dynamics

Gryphon has integrated its telephony, behavior analytics, and marketing compliance platform to work natively within Microsoft Dynamics 365.

Salesforce.com Introduces New Partner Relationship Management Features

The new features aim to drive growth through stronger partner relationships.

InComm Acquires Meridian Loyalty

InComm expands its incentives business with end-to-end service offerings.

Tethr Launches Essentials and Customer Effort Index

New offerings help companies mine customer interactions for sources of friction in real time.