TVPage Launches Ambassador Storefronts on SAP App Center
15 Sep 2020
TVPage's SAP integration enables online stores powered by SAP Commerce Cloud to launch virtual ambassador storefronts.
Genesys Partners with Adobe
27 Aug 2020
Genesys and Adobe are integrating Genesys Cloud with Adobe Experience Platform.
Pega Selects Ironsphere to Secure Its AWS CRM Systems
15 Jul 2020
Ironsphere's Privileged Access Management (PAM) software will secure Pegasystems' Amazon Web Services (AWS)-hosted CRM as-a-service offerings.
Zuora Launches Updated Central Platform for Subscription Businesses
28 May 2020
Free platform workflows enable customer growth and agility during unpredictable market conditions
Upland Launches Spring '20 Release of Enterprise Sales & Marketing (ESM) Cloud
27 May 2020
New capabilities in Upland's Enterprise Sales & Marketing (ESM) Cloud help companies improve revenue team performance and accelerate value realization.
LinkedIn Updates Sales Navigator with Virtual Selling Capabilities
14 May 2020
Amid COVID-19 disruption of face-to-face meetings, Sales Navigator updates improve online sales with deeper insights.
NovelVox Launches CX Infinity
12 May 2020
NovelVox's CX Infinity is a messaging and multichannel customer engagement platform.
IBM Working on Greater Business Use of Natural Language Processing
18 Mar 2020
IBM is close to adding more natural language capabilities into its Watson business applications, the company said at an online Innovation Preview.
Freshworks Acquires AnsweriQ
26 Feb 2020
With its AnsweriQ acquisition, Freshworks can target larger businesses with enterprise-scale AI customer service offerings.
Verint Expands Adobe Partnership
24 Feb 2020
Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes.
Adobe Unveils Experience Cloud Enhancements at NRF
15 Jan 2020
Adobe Experience Cloud system upgrades bring more customer insight and real-time capabilities to retailers.
At Dreamforce, Salesforce.com Expands Voice Across Its CRM Application Portfolio
19 Nov 2019
Salesforce unveiled several voice interfaces for its Customer 360 platform today at its annual Dreamforce user conference.
Microsoft and Salesforce Expand Strategic Partnership
14 Nov 2019
Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud and integrated Salesforce Sales and Service Clouds with Microsoft Teams.
Adobe Adds Real-Time Capabilities to Experience Platform
14 Nov 2019
Adobe adds Real-Time Customer Data Platform (CDP) features, data governance capabilities, and new ways to personalize and deliver cross-channel experiences.
NICE inContact Adds a Native Salesforce Lightning User Interface to CXone
29 Oct 2019
NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience. (Featured on SmartCustomerService.com.)
MaritzCX Announces AI Suite of Products
23 Oct 2019
MaritzCX's new AI-powered applications are designed to help companies derive more value from data and improve experience management.
Affinio Launches ATON Analytics Platform
24 Sep 2019
ATON is an artificial intelligence powered analytics solution
Microsoft Boosts the AI in Dynamics 365
23 Sep 2019
Microsoft has added apps and features to the Dynamics 365 product line to analyze additional consumer and in-store data.
Salesforce.com Unveils Einstein Search
18 Sep 2019
Einstein Search will help employees find information in their CRM systems.
Oracle Announces CX Cloud Updates at Oracle OpenWorld
17 Sep 2019
Updates across Oracle Customer Experience Cloud help companies unify customer data, personalize interactions, and win more business.