• June 23, 2016

SDL Releases Global Team App

SDL has launched Global Team, a new app on the Salesforce.com AppExchange that empowers businesses to connect with their customers, partners, and employees across more than 100 languages.

Built on the Salesforce App Cloud, SDL Global Team enables global teams to translate data that comes through their Salesforce.com apps, making global collaboration and translation available on-demand in real time from within Salesforce. The app provides instant translation of foreign-language content by highlighting and hovering over the text. There is no need to cut and paste and no need to leave the Salesforce platform.

Powered by SDL Language Cloud, Global Team unlocks global account knowledge for a single view of opportunities and customer accounts. The app also allows collaboration between colleagues with on-demand translation in more than 100 languages and enables service agents to triage cases raised in different languages and route them appropriately.

Global Team provides the following:

  • A complete view of accounts in the local language.
  • Shared customer support information.
  • Global campaign execution, as marketing teams can share notes, prospect information and insights for global marketing campaigns in their language of choice.

Every day, a huge volume of valuable content gets created in Salesforce in multiple languages that is not always shared across teams. We are committed to creating innovative tools that ensure users can collaborate and translate in real time from within their preferred business applications," said Adolfo Hernandez, CEO of SDL, in a statement. "We are delighted to launch SDL Global Team on the Salesforce AppExchange to empower global teams to break down language siloes."

"Salesforce enables businesses to transform the way they connect with customers, partners, and employees across the globe, but language barriers can slow down the optimization of global content and customer information," said Miguel Milano, president of EMEA at Salesforce, in a statement. "The SDL Global Team app provides businesses with an exciting new way to collaborate and share information in real-time and in their local languages without ever having to leave Salesforce."

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