Choose the latest technology over hit-or-miss efforts.
Viewpoints,
Posted 25 Jul 2014
New solution upgrades include real-time alerts for contact center script deviations.
CRM Across the Wire,
Posted 24 Jul 2014
Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
CRM Featured News,
Posted 11 Jul 2014
A new OTA report names American Greetings the most secure e-commerce site.
CRM Featured News,
Posted 11 Jun 2014
The annual growth rate is twice that of the brick-and-mortar contact center outsourcing market.
Insight,
Posted 01 Jun 2014
Aptean will continue to offer industry-specific solutions for its different vertical markets.
CRM Featured News,
Posted 21 May 2014
Salesforce.com unveils lead and referral engine for retail banking as the first in a series of financial services solutions.
CRM Across the Wire,
Posted 15 May 2014
Tie together products for better end-to-end customer engagement.
CRM Featured News,
Posted 13 May 2014
Verint Branch Sales Effectiveness will help financial institutions optimize customer engagement by helping improve productivity and Increase Revenue
CRM Across the Wire,
Posted 30 Apr 2014
In an information age, data becomes the new source of value.
Viewpoints,
Posted 25 Apr 2014
Network-based service to enable financial services firms to meet Dodd-Frank and MiFID mobile recording regulations.
CRM Across the Wire,
Posted 15 Apr 2014
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
CRM Featured News,
Posted 04 Apr 2014
The strategic acquisition of Customer Effective strengthens Hitachi's CRM capabilities and resources and position in the financial services industry.
CRM Across the Wire,
Posted 02 Apr 2014
Companies can rebound by providing more multichannel customer service options.
Insight,
Posted 01 Apr 2014
End-to-end CRM and marketing automation system delivers new capabilities to drive new business and ensure compliance.
CRM Across the Wire,
Posted 19 Mar 2014
New Wealthbox CRM app lets users see clients' social activity and communicate with them from within the app.
CRM Across the Wire,
Posted 12 Feb 2014
Merchants and banks tie sales to past purchase behavior.
Insight,
Posted 01 Feb 2014
Colloquy report shows varying bequeathing policies for leading airline, hotel, and credit card loyalty programs.
Insight,
Posted 01 Jan 2014
Speakers suggest using unstructured data to keep customers' trust and to listen to their needs.
Insight,
Posted 01 Jan 2014
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