Network-based service to enable financial services firms to meet Dodd-Frank and MiFID mobile recording regulations.
CRM Across the Wire,
Posted 15 Apr 2014
Salesforce's new industries strategy will focus on delivering solutions for key verticals.
CRM Featured News,
Posted 04 Apr 2014
The strategic acquisition of Customer Effective strengthens Hitachi's CRM capabilities and resources and position in the financial services industry.
CRM Across the Wire,
Posted 02 Apr 2014
Companies can rebound by providing more multichannel customer service options.
Insight,
Posted 01 Apr 2014
End-to-end CRM and marketing automation system delivers new capabilities to drive new business and ensure compliance.
CRM Across the Wire,
Posted 19 Mar 2014
New Wealthbox CRM app lets users see clients' social activity and communicate with them from within the app.
CRM Across the Wire,
Posted 12 Feb 2014
Merchants and banks tie sales to past purchase behavior.
Insight,
Posted 01 Feb 2014
Colloquy report shows varying bequeathing policies for leading airline, hotel, and credit card loyalty programs.
Insight,
Posted 01 Jan 2014
Speakers suggest using unstructured data to keep customers' trust and to listen to their needs.
Insight,
Posted 01 Jan 2014
Expand your insights with a hub and spoke model.
Customer Experience,
Posted 01 Jan 2014
Updated standards are designed to help organizations make payment security business-as-usual.
CRM Featured News,
Posted 08 Nov 2013
Gain more value from employees and customers with gamification processes.
Viewpoints,
Posted 01 Nov 2013
The new partnership will bring Social Insights to the cloud-based Microsoft Dynamics CRM Online service.
CRM Featured News,
Posted 21 Oct 2013
Marketers voice value of big data, challenges of incorporating a 360-degree view.
CRM Featured News,
Posted 16 Oct 2013
Advances in speech security have made it more feasible and reliable as a call center tool.
Magazine Features,
Posted 01 Oct 2013
3C Logic helps a credit counseling service 'keep up with customers.'
REAL ROI,
Posted 01 Oct 2013
Company introduces Cloud Marketplace, new Sales Cloud capabilities.
CRM Featured News,
Posted 24 Sep 2013
The platform reinvents the traditional social media command center.
CRM Featured News,
Posted 18 Sep 2013
New features in TRIAD 9 Customer Manager help clients manage customer and account relationships with advanced analytics
CRM Featured News,
Posted 17 Sep 2013
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