| Articles: Financial Services/Banking |
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The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Daily News,
Posted 07 Feb 2012
A hosted integrated desktop will be made available to mutual fund dealers, broker dealers, and life insurance distributors across North America.
Daily News,
Posted 04 Jan 2012
TV advertisements showcase the Bank's commitment to exceptional customer service
Daily News,
Posted 12 Dec 2011
Huntington Bank returned to profitability quickly by re-engineering its customer service processes.
REAL ROI,
Posted 01 Dec 2011
G1 solutions move CRM to the cloud to improve the customer experience through social collaboration.
Daily News,
Posted 30 Nov 2011
Westpac Group installs Holly Connects platform to address customer service woes.
REAL ROI,
Posted 02 Nov 2011
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Daily News,
Posted 01 Nov 2011
The offering continues to drive workforce management further into the enterprise with enhanced branch, contact center and back-office operations features.
Daily News,
Posted 28 Oct 2011
Magazine Features,
Posted 01 Oct 2011
The $24.6 million deal extends Verint's reach into the local branch banking industry.
Daily News,
Posted 27 Sep 2011
New features and functionality increase productivity and cost-effectiveness in collections.
Daily News,
Posted 13 Sep 2011
Changing consumers' habits requires financial institutions to sharpen their focus on service, according to report
Insight,
Posted 01 Sep 2011
Magazine Features,
Posted 09 Aug 2011
Thirty-eight percent of U.S. banking customers are online-oriented and 18 percent are mobile-enabled, according to new research.
Daily News,
Posted 02 Jun 2011
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Daily News,
Posted 02 May 2011
The solution combines many social media and customer service tools in a single offering.
Daily News,
Posted 27 Apr 2011
FundNET installs Ifbyphone to redefine call-in support for financial services clients
REAL ROI,
Posted 15 Apr 2011
Pitney Bowes and others reveal digital delivery service applications
Insight,
Posted 15 Apr 2011
The solution is the first customer care solution developed specifically for the smartphone.
Daily News,
Posted 21 Mar 2011
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Companies: Financial Services/Banking
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