With its Extended Customer View for financial services firms, the MDM vendor — acquired today by Informatica for $130 million — puts the emphasis on relationship-based insights.
Daily News,
Posted 28 Jan 2010
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
Daily News,
Posted 15 Jan 2010
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
Daily News,
Posted 15 Jan 2010
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
Daily News,
Posted 13 Jan 2010
NRF Annual ‘10: With the worst of the economic recession behind them, retailers must seek new growth opportunities through jobs, innovation, and international expansion.
Daily News,
Posted 13 Jan 2010
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Daily News,
Posted 12 Jan 2010
Research from Enterprise Strategy Group finds the space will continue to grow as more companies bring operations in-house.
Daily News,
Posted 08 Jan 2010
New research from Strativity Group finds consumers are willing to pay a premium for goods and services if companies deliver quality experiences.
Daily News,
Posted 05 Jan 2010
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Daily News,
Posted 04 Jan 2010
How credit card companies are making the most of their existing relationships.
Viewpoints,
Posted 21 Dec 2009
Be prepared to act on customer feedback.
Viewpoints,
Posted 15 Dec 2009
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Daily News,
Posted 04 Dec 2009
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Daily News,
Posted 03 Dec 2009
Unifying the sales process and the CRM system is essential.
Reality Check,
Posted 01 Dec 2009
Pundits say the company's latest release tightens competition in the QM space.
Daily News,
Posted 01 Dec 2009
SPSS Directions '09: Statistician Nate Silver shared his tips for successful data analysis predictions.
Daily News,
Posted 15 Nov 2009
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
Daily News,
Posted 15 Nov 2009
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
Re:Tooling,
Posted 15 Nov 2009
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
Daily News,
Posted 14 Nov 2009
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