| Articles: Financial Services/Banking |
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CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
Daily News,
Posted 22 Aug 2008
Good service helps make you recession-proof.
Viewpoints,
Posted 21 Aug 2008
SpeechTEK '08: As this year's conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
Daily News,
Posted 18 Aug 2008
New research from Aberdeen finds unified communications is on the minds of many, but more work needs to be done to clear up misconceptions.
Daily News,
Posted 14 Aug 2008
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
Daily News,
Posted 12 Aug 2008
The financial services industry overhauls its customer service.
Viewpoints,
Posted 08 Aug 2008
CallCopy's cc: Survey enables data collected by customer service agents to influence the entire organization.
Daily News,
Posted 06 Aug 2008
A three-phase approach to reaching social media maturity.
Reality Check,
Posted 01 Aug 2008
Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.
Daily News,
Posted 31 Jul 2008
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Daily News,
Posted 25 Jul 2008
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
Daily News,
Posted 23 Jul 2008
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Daily News,
Posted 22 Jul 2008
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology.
Daily News,
Posted 17 Jul 2008
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Daily News,
Posted 16 Jul 2008
Gartner sees 23 percent growth in 2007, and also finds social networking becoming a disruptive force in the CRM industry.
Daily News,
Posted 10 Jul 2008
The deal furthers Aspect's strategy regarding unified communications for the contact center, according to a company executive.
Daily News,
Posted 09 Jul 2008
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Daily News,
Posted 08 Jul 2008
ID Analytics' new authentication solution looks to break high-cost boundaries.
Daily News,
Posted 03 Jul 2008
The latest study from the CFI Group finds customer satisfaction remains an important competitive differentiator.
Daily News,
Posted 02 Jul 2008
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Companies: Financial Services/Banking
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