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May 17, 2021

CRM Featured Articles

Data and Governance Take Center Stage at Informatica Event

Speakers at Informatica's MDM 360 Summit emphasized the need for digital transformation.

Google Updates Google Analytics with More Privacy Controls

As cookies get phased out, Google is reworking its measurement and analytics products to help users manage consent.

ServiceNow Adds Capabilities to Help in Fighting Pandemic

ServiceNow unveils vaccine administration, field service, and healthcare-specific solutions at its online Knowledge 2021 event.


Can You Trust Your B2C Social Vendor with Real Customer Interactions?

Social media management vendors market themselves as end-to-end CX solutions, but real customer engagement requires in-depth interaction these platforms simply can't accommodate at scale. (Featured on

CRM Across the Wire

Talkdesk Launches Flexible Shopping Solution

Talkdesk Flexible Shopping helps retailers and manufacturers ready their contact centers for new ways of shopping.

LinkedIn Adds Features to Sales Navigator

LinkedIn's latest product enhancements help companies manage account leads and account maps more easily.

Aspect Software Merges with Noble Systems

The combined company will rebrand as Alvaria. (Featured on

3CLogic Partners with ServiceNow

3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing. (Featured on

Auth0 Launches Auth0 identity OS

Auth0 identity OS is a building platform for identity management.

Zeotap Launches Predictive Audiences

Predictive Audiences allows users of Zeotap's Customer Data Platform to create and activate machine-learned segments.