CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
May 17, 2021
CRM Featured Articles
Data and Governance Take Center Stage at Informatica Event
Speakers at Informatica's MDM 360 Summit emphasized the need for digital transformation.
Google Updates Google Analytics with More Privacy Controls
As cookies get phased out, Google is reworking its measurement and analytics products to help users manage consent.
ServiceNow Adds Capabilities to Help in Fighting Pandemic
ServiceNow unveils vaccine administration, field service, and healthcare-specific solutions at its online Knowledge 2021 event.
Can You Trust Your B2C Social Vendor with Real Customer Interactions?
Social media management vendors market themselves as end-to-end CX solutions, but real customer engagement requires in-depth interaction these platforms simply can't accommodate at scale. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Talkdesk Launches Flexible Shopping Solution
Talkdesk Flexible Shopping helps retailers and manufacturers ready their contact centers for new ways of shopping.
LinkedIn Adds Features to Sales Navigator
LinkedIn's latest product enhancements help companies manage account leads and account maps more easily.
Aspect Software Merges with Noble Systems
The combined company will rebrand as Alvaria. (Featured on SmartCustomerService.com.)
3CLogic Partners with ServiceNow
3CLogic's voice-enabling solution complements ServiceNow's digital workflows with integrated natural language processing, artificial intelligence, analytics, and intelligent agent routing. (Featured on SmartCustomerService.com.)
Auth0 Launches Auth0 identity OS
Auth0 identity OS is a building platform for identity management.
Zeotap Launches Predictive Audiences
Predictive Audiences allows users of Zeotap's Customer Data Platform to create and activate machine-learned segments.