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September 25, 2019
CRM Featured Articles
Microsoft Boosts the AI in Dynamics 365
Microsoft has added apps and features to the Dynamics 365 product line to analyze additional consumer and in-store data.
5 Steps to Creating the Perfect Mobile Checkout
Unwieldy mobile checkouts can drive away online shoppers in droves. Fortunately, even minor user interface tweaks can produce considerable results.
Tips for Creating a Stronger Customer Relationship
Every customer contact is an opportunity to convince customers to continue doing business with you. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Avaya Updates Its IX Contact Center Portfolio
The upgrades to Avaya's IX Contact Center portfolio include new dashboards, a messaging feature, and desktop scripting. (Featured on SmartCustomerService.com).
Affinio Launches ATON Analytics Platform
ATON is an artificial intelligence powered analytics solution
Apttus Enhances CPQ, CLM Solutions
Updates add artificial intelligence capabilities to Apttus' Configure-Price-Quote and Contract Lifecycle Management solutions.
Vidyard Releases Free and Pro Versions of Its Video Hosting Service
Vidyard, available now as free and pro versions, allows any business to create, host, and share videos across digital channels.
Sprinklr Launches AI-Powered Smart Responses
Sprinklr has added Smart Response Recommendations and Smart Response Compliance to its Sprinklr Intuition AI platform.
Chili Piper Builds App Integrated with Intercom’s Messenger Platform
Chili Piper's new app can route leads and opportunities in real time and enable self-booking by prospects or two-click booking by agents.
Chatmeter Updates Pulse and Analytics Studio
Chatmeter's advancements in text and sentiment analytics provide greater accuracy, more actionable insights, and enhanced custom reporting.
The Last Line
Speech Recognition Is Not Speech Understanding
Companies and contact centers strive to communicate with customers across countries and languages, but are their efforts getting lost in [machine] translation?