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March 11, 2019
CRM Featured Articles
Clari Announces Connected Revenue Operations Platform
The new platform aims to drive full funnel accountability across sales, marketing, and customer success.
Enjoy Your Stay Where Great Customer Service Is Non-Negotiable
A Q&A with Horst Schulze, whose ultra-luxury Capella Hotel Group features an intense focus on personalized service, reflecting its founder's career of putting customers at the center of everything
4 Tips for Designing and Optimizing Contact Center Dashboards
To improve customer experience, contact center dashboards should provide at-a-glance functionality for key metrics without forcing users to sort through mountains of data. (Featured on SmartCustomerService.com.)
Customer Service Is Everyone’s Responsibility
Companies have to start organizing their culture around putting the customer first
CRM Across the Wire
SugarCRM Acquires Collabspot
Sugar can now offer email integration to CRM systems.
MadHive Launches Technology Suite to Address Ad Fraud
MadHive's cryptography, AI, and blockchain advertising innovations promise to sharpen audience targeting
RichRelevance Launches Personalization Cloud Winter '19
RichRelevance Winter '19 uses deep learning and natural language processing to deliver hyper-personalization at scale.
LiveRamp Launches LiveRamp B2B
LiveRamp B2B combines identity resolution with company-level intelligence for B2B marketers.
CallMiner Launches CX Solution Pack
CX Solution Pack uncovers voice of the customer quality and loyalty indicators from every contact center conversation. (Featured on SmartCustomerService.com.)
NICE Adds Real-Time Recording Reconciliation to NICE COMPASS
Financial services firms can now capture every type of trader voice communication to comply with regulations.
Translations.com Integrates with Adobe Experience Manager
Translations.com's GlobalLink Connect is now connected to Adobe Experience Manager to help translate marketing content.