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February 11, 2019
CRM Featured Articles
Aprimo and Episerver Announce Partnership
The alliance brings together Aprimo's DAM and MRM platform with Episerver's Digital Experience Cloud.
8x8 Announces New X Series Capabilities
The enhancements include a beefed-up integration framework, improved speech analytics, and real-time dashboards for contact centers. (Featured on SmartCustomerService.com.)
4 Signs You're Ready to Outsource and 5 Steps to Making It a Success
Growing companies can really benefit from outsourcing some customer service functions, but it should be done as a partnership. (Featured on SmartCustomerService.com.)
Companies Fail to Meet Expectations Across Channels
A recent report from the Northridge Group finds that companies are not providing simple, personalized, and effective customer service
CRM Across the Wire
SugarCRM Releases Winter '19 Edition, Hint Insights, and Momentum
SugarCRM's improvements are designed to simplify collaboration, reporting, and sales efficiency.
FullStory Launches Solutions Partner Program
With the FullStory Solutions Partner Program, digital agencies can activate new, customer experience-focused client services through FullStory's digital intelligence platform.
Bespoke Launches Chatbot Marketing Platform
The Bebot chatbot can now be used to collect customer feedback and to send out marketing messages.
Aha! Releases TruRotation Ad/Concept Testing
Aha! has added multi-day TruRotation Ad/Concept testing to its suite of market research tools.
NextGen Leads Launches NextGen Connect
Free text messaging service helps users contact potential clients.