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January 16, 2019

CRM Featured Articles

InsideView Announces New Analytics Capabilities

The new analytics tools for the company's Apex go-to-market decision engine aim to provide users with visibility into the entire sales funnel.


Tips from Uber for Reducing Agent Turnover

The gig economy can teach contact center operators a few things about employee retention. (Featured on


PCI Updates Its Data Security Standard Guidance

New corporate guidelines take new channels and technologies into account

CRM Across the Wire

Campaign Monitor Acquires Sailthru and LiveClicker

With the acquisitions, the company unifies under the CM Group moniker.

Bigtincan Launches Bigtincan Retail

The latest vertical solution from Bigtincan provides retail associates with advanced capabilities and tools to personalize the customer experience.

RichRelevance Introduces Hyper-Personalization for Digital Marketing

RichRelevance Hyper-Personalization combines artificial intelligence with deep learning.

MomentFeed Launches Location Finder Templates and Widgets

Location Finder Templates and Widgets enable multilocation companies to enhance and build local landing pages

AgilOne Updates Customer Data Platform

AgilOne adds machine learning-driven intelligence, advanced reporting insights, and unique features for online and offline couponing programs to CDP.

Ingenico Launches IBM Watson-Enabled Chatbot

Ingenico has enhanced its messaging bot solution with Watson's artificial intelligence from IBM.

Optimove Introduces Streams to Measure Marketing Campaign Impact

Optimove Streams helps marketers compare results from sequences of customer campaigns.