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January 16, 2019
CRM Featured Articles
InsideView Announces New Analytics Capabilities
The new analytics tools for the company's Apex go-to-market decision engine aim to provide users with visibility into the entire sales funnel.
Tips from Uber for Reducing Agent Turnover
The gig economy can teach contact center operators a few things about employee retention. (Featured on SmartCustomerService.com.)
PCI Updates Its Data Security Standard Guidance
New corporate guidelines take new channels and technologies into account
CRM Across the Wire
Campaign Monitor Acquires Sailthru and LiveClicker
With the acquisitions, the company unifies under the CM Group moniker.
Bigtincan Launches Bigtincan Retail
The latest vertical solution from Bigtincan provides retail associates with advanced capabilities and tools to personalize the customer experience.
RichRelevance Introduces Hyper-Personalization for Digital Marketing
RichRelevance Hyper-Personalization combines artificial intelligence with deep learning.
MomentFeed Launches Location Finder Templates and Widgets
Location Finder Templates and Widgets enable multilocation companies to enhance and build local landing pages
AgilOne Updates Customer Data Platform
AgilOne adds machine learning-driven intelligence, advanced reporting insights, and unique features for online and offline couponing programs to CDP.
Ingenico Launches IBM Watson-Enabled Chatbot
Ingenico has enhanced its messaging bot solution with Watson's artificial intelligence from IBM.
Optimove Introduces Streams to Measure Marketing Campaign Impact
Optimove Streams helps marketers compare results from sequences of customer campaigns.