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June 25, 2018

CRM Featured Articles

Forrester CXNYC 2018, Day Two: Great CX Is an Art and Science

When it comes to customer experience, data science and creativity both have critical roles to play.

Forrester CXNYC 2018: Customer Experience Must Go Beyond Strategy

Your CX efforts need to permeate all areas of the company.


Optimizing Your Contact Center for Emotive, Loyalty-Boosting Conversations

Emotional connections between companies and customers begin in the contact center, and you can foster the positive relationships that equal customer satisfaction, loyalty, and profit. (Featured on


Encouraging Companies to Do Good (and Make Money Too)

Customers increasingly expect companies to be good citizens

CRM Across the Wire

MomentFeed Expands Yelp Partnership

MomentFeed's expanded Yelp partnership helps multilocation brands gain business insights from Yelp's 150 million reviews all in one place.

Shopify Launches Ping Mobile App

The Ping mobile app helps Shopify merchants run their businesses, talk to customers, and manage marketing campaigns in a single interface.

Serenova Integrates Quality Management with CxEngage

Serenova's native, cloud-based Quality Management Solution provides call recording, screen recording, and quality assurance to contact centers. (Featured on

Envision Launches Click2Coach 12.1 with Speech Analytics

Click2Coach 12.1 uses speech analytics to help contact center managers identify problems that can be addressed with agent coaching. (Featured on

Nimble Launches Today Page Business Relationship Intelligence Dashboard

Nimble's Today Page customer visualization tool provides contextual relationship insights.

Affinity Launches Mobile Relationship Intelligence App

Affinity App 2.0 is an upgraded mobile platform for managing business relationships on the go.

NetBase Releases Standard Audiences

NetBase Standard Audiences provide real-time insights on important consumer segments and affinity groups.