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June 11, 2018

CRM Featured Articles

SAP Launches C/4HANA

The new suite of CRM solutions aims to help businesses serve and retain customers.


Crowdsource the Construction and Maintenance of Your Knowledge Base

By doing so, you'll act as more of a gatekeeper than a writer, editor, and publisher. (Featured on

CCM Brings Customer Communications Under One Umbrella

As customer expectations and communication channels continue to multiply, customer communication management (CCM) solutions can reduce the chaos.

Reality Check

To Get the Most from Your CRM, Pair It with Process

Strong CRM adoption is good, but not enough; you also need a formal, dynamic sales process

CRM Across the Wire

Experian Launches MarketingConnect

MarketingConnect lets marketers access and manage offline and online customer identity attributes through a single unified platform.

Coveo Announces Coveo for Salesforce Spring 2018 Release

Expanded support for's Sales Cloud and new Salesforce Lightning innovations round out the new release.

Zendesk Launches Side Conversations, Skills-Based Routing, and Contextual Workspaces

Zendesk's new workflow and collaboration tools help enterprises deliver better customer experiences at scale.

Unbabel Launches Translation-as-a-Service for Microsoft Dynamics 365

Unbabel Translation-as-a-Service integrates with Dynamics 365 and combines machine-learning and humans to provide responses in 28 languages.

NICE Launches Automation Finder

The NICE Automation Finder identifies process automation opportunities.

Trustpilot Partners with Magento Commerce for Customer Reviews Integration

Online merchants can now seamlessly invite and collect customers reviews.

Movable Ink Partners with Pega to Provide Consumers with Next-Best Actions in Email Campaigns

AI-powered next-best actions and real-time content personalization help marketers increase consumer engagement and conversions