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June 11, 2018
CRM Featured Articles
SAP Launches C/4HANA
The new suite of CRM solutions aims to help businesses serve and retain customers.
Crowdsource the Construction and Maintenance of Your Knowledge Base
By doing so, you'll act as more of a gatekeeper than a writer, editor, and publisher. (Featured on SmartCustomerService.com.)
CCM Brings Customer Communications Under One Umbrella
As customer expectations and communication channels continue to multiply, customer communication management (CCM) solutions can reduce the chaos.
To Get the Most from Your CRM, Pair It with Process
Strong CRM adoption is good, but not enough; you also need a formal, dynamic sales process
CRM Across the Wire
Experian Launches MarketingConnect
MarketingConnect lets marketers access and manage offline and online customer identity attributes through a single unified platform.
Coveo Announces Coveo for Salesforce Spring 2018 Release
Expanded support for Salesforce.com's Sales Cloud and new Salesforce Lightning innovations round out the new release.
Zendesk Launches Side Conversations, Skills-Based Routing, and Contextual Workspaces
Zendesk's new workflow and collaboration tools help enterprises deliver better customer experiences at scale.
Unbabel Launches Translation-as-a-Service for Microsoft Dynamics 365
Unbabel Translation-as-a-Service integrates with Dynamics 365 and combines machine-learning and humans to provide responses in 28 languages.
NICE Launches Automation Finder
The NICE Automation Finder identifies process automation opportunities.
Trustpilot Partners with Magento Commerce for Customer Reviews Integration
Online merchants can now seamlessly invite and collect customers reviews.
Movable Ink Partners with Pega to Provide Consumers with Next-Best Actions in Email Campaigns
AI-powered next-best actions and real-time content personalization help marketers increase consumer engagement and conversions