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December 04, 2017
CRM Featured Articles
Robust Growth Expected for Cloud Contact Centers
Poised for rapid growth and success, the cloud contact center infrastructure market is looking at untapped revenue potential in the tens of billions of dollars, DMG Consulting predicts. (Featured on SmartCustomerService.com.)
Gilbane Conference 2017: Marketers Must Compete on Customer Experience
Speakers discussed the importance of using data and artificial intelligence to create exceptional customer experiences.
Gilbane Conference 2017: Using New Technologies to Connect with Customers
The Internet of Things, artificial emotional intelligence, and adaptive content will all lead to a new kind of conversation with consumers, speakers say.
5 Account-Based Marketing Techniques to Help You Engage Audiences at Scale
B2B marketers can stop wasting time and money while maximizing conversions using these ABM tactics.
Customer Service: The Difference Between Success and Failure
Customer service departments are a secret weapon, a strategic asset. Embracing this notion is the difference between failure and success. (Featured on SmartCustomerService.com.)
Let’s Resolve to Do Better with Our Data
By failing to keep customer and prospect records up to date, you could be throwing money away
CRM Across the Wire
BrandWizard Launches BrandFidelity
BrandFidelity helps companies clear up misrepresentations of their brands online.
Acxiom Partners with 4INFO
Acxiom is working with 4INFO to deliver location-based segments for digital campaigns.
Quriobot Launches for Collecting Web Feedback
Quriobot turns static web forms into interactive conversations.
InMoment Partners with Yelp
InMoment's platform can now pull insights from Yelp's 140 million reviews to help businesses understand customer sentiment.
Insite Software Releases InsiteAnalytics for eCommerce
InsiteAnalytics for eCommerce helps provide B2B sellers with data from a wide variety of sources.