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July 19, 2017
CRM Featured Articles
TouchCR Integrates with Online Shopping Carts from Amazon, Shopify, and others
The integrations aim to help marketers shed light on customer behavior and engage shoppers who have abandoned their carts before completing a transaction.
SurveyMonkey Announces People Powered Data Platform
The platform aims to enable businesses to transform voices and opinions into actionable data.
Insightly’s Updated CRM Suite Promises Faster Performance and Better Search Capabilities
The latest version of its CRM suite aims to deliver faster performance and eliminate some of the lag associated with legacy CRM tools. (Featured on SmartCustomerService.com.)
Intercom Launches Conversation Ratings to Boost Survey Responses
With its emoji-based 1-5 rating scale, Intercom aims to streamline satisfaction surveys for end users.
Vacay Vendor Resorts to NewVoiceMedia for Better Service
ResorTime Speaks Directly to ‘Owners' with ContactWorld for Service
The Next Big Thing in CRM—E-Commerce
Analytics and machine learning are changing the way we think about e-commerce and CRM systems
CRM Across the Wire
LiveOps Launches Skill Builder
LiveOps Skill Builder helps companies hire and train customer service representatives.
Melissa Powers Meta Payment Systems Initiatives
Seamless data verification and geocoding are working to prevent customer fraud in real time.
eMarketer Launches Benchmarks
eMarketer Benchmarks provides a dashboard for performance metrics across digital channels.
West Introduces Visual Voice
West has unveiled Visual Voice for customer self-service with audio-visual integration. (Featured on SmartCustomerService.com.)
Zoho Launches Zoho Sign Digital Signature App
Zoho Sign integrates with Zoho CRM and other business apps.