CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
July 19, 2017
CRM Featured Articles
TouchCR Integrates with Online Shopping Carts from Amazon, Shopify, and others
18 Jul 2017
The integrations aim to help marketers shed light on customer behavior and engage shoppers who have abandoned their carts before completing a transaction.
SurveyMonkey Announces People Powered Data Platform
17 Jul 2017
The platform aims to enable businesses to transform voices and opinions into actionable data.
Insightly’s Updated CRM Suite Promises Faster Performance and Better Search Capabilities
14 Jul 2017
The latest version of its CRM suite aims to deliver faster performance and eliminate some of the lag associated with legacy CRM tools. (Featured on SmartCustomerService.com.)
Intercom Launches Conversation Ratings to Boost Survey Responses
14 Jul 2017
With its emoji-based 1-5 rating scale, Intercom aims to streamline satisfaction surveys for end users.
Case Studies
Vacay Vendor Resorts to NewVoiceMedia for Better Service
29 Jun 2017
ResorTime Speaks Directly to ‘Owners' with ContactWorld for Service
Reality Check
The Next Big Thing in CRM—E-Commerce
29 Jun 2017
Analytics and machine learning are changing the way we think about e-commerce and CRM systems
CRM Across the Wire
LiveOps Launches Skill Builder
18 Jul 2017
LiveOps Skill Builder helps companies hire and train customer service representatives.
Melissa Powers Meta Payment Systems Initiatives
18 Jul 2017
Seamless data verification and geocoding are working to prevent customer fraud in real time.
eMarketer Launches Benchmarks
18 Jul 2017
eMarketer Benchmarks provides a dashboard for performance metrics across digital channels.
West Introduces Visual Voice
17 Jul 2017
West has unveiled Visual Voice for customer self-service with audio-visual integration. (Featured on SmartCustomerService.com.)
Zoho Launches Zoho Sign Digital Signature App
13 Jul 2017
Zoho Sign integrates with Zoho CRM and other business apps.