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July 19, 2017

CRM Featured Articles

TouchCR Integrates with Online Shopping Carts from Amazon, Shopify, and others

The integrations aim to help marketers shed light on customer behavior and engage shoppers who have abandoned their carts before completing a transaction.

SurveyMonkey Announces People Powered Data Platform

The platform aims to enable businesses to transform voices and opinions into actionable data.

Insightly’s Updated CRM Suite Promises Faster Performance and Better Search Capabilities

The latest version of its CRM suite aims to deliver faster performance and eliminate some of the lag associated with legacy CRM tools. (Featured on

Intercom Launches Conversation Ratings to Boost Survey Responses

With its emoji-based 1-5 rating scale, Intercom aims to streamline satisfaction surveys for end users.

Case Studies

Vacay Vendor Resorts to NewVoiceMedia for Better Service

ResorTime Speaks Directly to ‘Owners' with ContactWorld for Service

Reality Check

The Next Big Thing in CRM—E-Commerce

Analytics and machine learning are changing the way we think about e-commerce and CRM systems

CRM Across the Wire

LiveOps Launches Skill Builder

LiveOps Skill Builder helps companies hire and train customer service representatives.

Melissa Powers Meta Payment Systems Initiatives

Seamless data verification and geocoding are working to prevent customer fraud in real time.

eMarketer Launches Benchmarks

eMarketer Benchmarks provides a dashboard for performance metrics across digital channels.

West Introduces Visual Voice

West has unveiled Visual Voice for customer self-service with audio-visual integration. (Featured on

Zoho Launches Zoho Sign Digital Signature App

Zoho Sign integrates with Zoho CRM and other business apps.