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March 06, 2017
CRM Featured Articles
Accusoft Releases OnTask to Automate Business Workflows
The technology aims to eliminate administrative tasks and allow sales reps to focus on selling.
Leveraging the Three Stages of Analytics
Analysis of consumer information has become a complex, multistage process. Businesses need to understand each stage—and how they work together—to be competitive
5 Steps for Making Customer Success a Part of Your Culture
To develop and nurture a customer-driven culture, you'll need patience, hard work, and the right people in place.
Analytics Must Be Predictive and Prescriptive
In contact centers, predictive and prescriptive analytics should be used together to anticipate customer needs and help agents toward resolution. (Featured on SmartCustomerService.com.)
How Far We’ve Come in 20 Years
The industry continues to sustain itself with a steady flow of start-ups and cutting-edge innovations that expand what CRM can do
CRM Across the Wire
Matrix Adds Alerts Engine to Its Sales Platform
The Matrix Alerts Engine provides tailored sales intelligence for each member of companies' sales organizations.
Marketo Releases Engagement Platform
Marketo's new marketing platform enables personalized and authentic engagement at scale.
Verint Partners with Tango Networks
Verint connects to Tango Networks' mobile solution to extend its Customer Engagement Optimization solutions to mobile environments.
Oracle and Pluralsight Announce Partnership
The collaboration aims to provide developers with a range of cloud learning and enablement resources.
HubSpot Partners with Brightcove and Enthusem
Integration partnerships help marketers target consumers via video and direct mail.
Trillium Launches Trillium Precise
Trillium Precise helps companies validate customer data and add new information to customer records.
Comptel and Salesforce Partner for Next Best Engagement
Next Best Engagement analyzes each customer journey and helps predict and suggest additional relevant services in real time.