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March 06, 2017

CRM Featured Articles

Accusoft Releases OnTask to Automate Business Workflows

The technology aims to eliminate administrative tasks and allow sales reps to focus on selling.

Magazine Features

Leveraging the Three Stages of Analytics

Analysis of consumer information has become a complex, multistage process. Businesses need to understand each stage—and how they work together—to be competitive


5 Steps for Making Customer Success a Part of Your Culture

To develop and nurture a customer-driven culture, you'll need patience, hard work, and the right people in place.

Analytics Must Be Predictive and Prescriptive

In contact centers, predictive and prescriptive analytics should be used together to anticipate customer needs and help agents toward resolution. (Featured on

Front Office

How Far We’ve Come in 20 Years

The industry continues to sustain itself with a steady flow of start-ups and cutting-edge innovations that expand what CRM can do

CRM Across the Wire

Matrix Adds Alerts Engine to Its Sales Platform

The Matrix Alerts Engine provides tailored sales intelligence for each member of companies' sales organizations.

Marketo Releases Engagement Platform

Marketo's new marketing platform enables personalized and authentic engagement at scale.

Verint Partners with Tango Networks

Verint connects to Tango Networks' mobile solution to extend its Customer Engagement Optimization solutions to mobile environments.

Oracle and Pluralsight Announce Partnership

The collaboration aims to provide developers with a range of cloud learning and enablement resources.

HubSpot Partners with Brightcove and Enthusem

Integration partnerships help marketers target consumers via video and direct mail.

Trillium Launches Trillium Precise

Trillium Precise helps companies validate customer data and add new information to customer records.

Comptel and Salesforce Partner for Next Best Engagement

Next Best Engagement analyzes each customer journey and helps predict and suggest additional relevant services in real time.