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October 03, 2016

CRM Featured Articles

NICE Introduces Evolve WFM

NICE Evolve WFM is a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model. (Featured on

Apttus Adds a Virtual Agent to its Intelligent Cloud

The new "Max" bot brings conversational elements to Apttus's user interface.

Xactly Updates Inspire to Boost Sales Coaching

The enhancements are designed to help sales reps quickly master their pitches.

Magazine Features

Are Contact Center Metrics Becoming Passé?

New metrics need to take on a more customer-centered approach


Email Marketing: Getting From ‘I Think’ to ‘I Know’

Social media and branded apps abound, but email is still central to the search for a single view of the customer.

4 Tips for Offering Timely Chat

Live chat for customer service takes careful planning and a solid commitment. (Featured on

CRM Across the Wire

Lithium Supports Twitter's Expanded Tweet Lengths

Lithium's social marketing tools are among the first to let companies take advantage of Twitter's bonus character space.

Cyara Launches Agent Call Recording

Agent Call Recording helps businesses test for the existence and quality of call recordings in their databases. (Feaqtured on

NewVoiceMedia Launches Global Call Routing Architecture

NewVoiceMedia's Global Call Routing Architecture will help optimize contact center management for operators of facilities around the world. (Featured on Releases AI-Fueled Playbooks

InsideSales Playbooks, powered by machine learning and predictive technology, enables sales reps to manage entire sales journey in a single interface.

MaritzCX Launches CXFuel

CXFuel offers access to a developer portal and pre-built connectors toAdobe Analytics, Oracle Sales Cloud, Marketo, Salesforce, and Tableau.

LiveHive Updates Its Sales Acceleration Platform

The updated platform includes a new user interface and deeper integrations with other business applications.

Visual IQ Launches Daily Attribution Methodology

Visual IQ's Daily Attribution Methodology enables marketers to make buying and optimization decisions on the freshest data.