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June 13, 2016
CRM Featured Articles
Pegaworld, Day 2: Speakers Advocate for Digital Transformation Initiatives
At Pegasystems' annual user conference, customers share their digital transformation stories.
Beyond the Three V's of Big Data
There are as many as five V's, but one trumps all of them
Mobile Tech Helps Retailers Harness Their Best Asset—Their Associates
Connected, informed sales associates lead to better customer experiences.
How to Build a Winning Customer Experience Rotation
These four elements are needed to assemble and field the best customer service team. (Featured on SmartCustomerService.com.)
The Tipping Point
CRM Leverages Your Relationships by Capitalizing on the Details
A big part of your core strategy? Staying on top of all of your clients' needs
CRM Across the Wire
Pixlee Launches Social CRM for Marketers Targetting Millennials
Companies can now identify and manage high-value customer relationships in social media.
Bullhorn Updates Pulse, Releases SalesDuel and Blueprint
Bullhorn's new products provide gamification, account gap analysis, and automatic updates for customer contact information.
Alteryx Expands Analytics for Salesforce Analytics Cloud
Alteryx's integration with Salesforce.com Wave Analytics speeds access to Salesforce.com data across the Customer Success Platform.
Crimson Hexagon Releases HelioSight Social Intelligence Tool
HelioSight provides helps companies conduct exploratory insights and make actionable business decisions based on social intelligence.
Return Path and BriteVerify Partner for Email Validation
The partnership brings BriteVerify's Real-Time Email Validation to Return Path customers.
Conversable Launches Enterprise Messaging Platform
Conversable has released an enterprise SaaS patform for creating, delivering, and managing automated responses on messaging platforms.