Conversable Launches Enterprise Messaging Platform
Conversable launched yesterday with a new enterprise platform that enables users to create interactive, automated experiences on messaging and voice platforms.
"Enabling conversational commerce and automated self-service through any messaging and/or voice interface will give consumers easier access to getting what they want in whatever channel they are in and will fundamentally transform and enhance the way brands deliver content and handle customer care in all channels," said Andrew Busey, chief product officer and co-founder of Conversable, in a statement.
The Conversable platform enables consumers to move from finding and downloading apps and searching on Web sites to simply messaging their requests to companies or organizations and getting them resolved with no wait times or calls into the call center.
Conversable's conversational technology platform to build intelligent messaging experiences drives business value in the following areas:
- Conversational Commerce, enabling transactions through conversations on messaging and voice interfaces;
- Integrated Customer Service, resolving common requests and self-service through automation and machine learning; and
- Instant Content, creating interactive experiences while providing on-demand access to information.
Conversable enables companies to build conversations with their customers. Once the conversational flows are developed, they will work on virtually all current and future messaging platforms. In addition to the bots on each platform, Conversable enables companies to tune each flow to use the strengths and formatting of each messaging platform. Conversable also helps companies deal with complex system integration, compliance, and security issues and the analytics to constantly improve them.
"Conversable goes way beyond basic bots. There are various options out there for companies to hack together a simple bot that answers basic questions. Enterprise-level automated experiences that are secure and can scale across all platforms is where Conversable comes in," said Ben Lamm, CEO and co-founder of Conversable, in a statement.