CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 25, 2016

CRM Featured Articles

SAS Global Forum 2016: The Internet of Things Takes Center Stage

As speakers addressed the rise of the Internet of Things, SAS introduced Analytics for IoT, Customer Intelligence 360, and the Viya architecture.

LiveWorld Unveils Conversation Management Platform

Social media technology combines intelligent triage with case management of conversations. (Featured on

LiveHive Updates its Sales Acceleration Platform, Launches the Sales Connect Partner Network

The updated platform accommodates third-party applications to enable increased visibility throughout a sales cycle.


Conversational IVR Design: Moving Beyond Containment to Genuine Customer Engagement

Businesses and other organizations are increasingly upgrading their IVRs to conversational solutions to meet growing consumer demand for self-service options. (Featured on

Creating an IVR Solution? Answer These 4 Questions First

If you want an interactive voice response system to actually help your customers, it needs to address these crucial areas.


Required Reading: Dance of the Rainmaker—How to Become a Sales Superstar

Focusing on the right clients, listening to them closely, and acting as trusted advisers are central to sales excellence

Case Studies

Fonolo Takes Credit for Reducing Call Abandonment

Credit Union of Colorado improves its customer experience with Fonolo's In-Call Rescue

CRM Across the Wire

Aspect Releases Zipwire 3.10

Zipwire enhancements include omnichannel reporting and integrations with ZenDesk and Oracle RightNow. (Featured on

Noble Releases Harmony v5.1

The latest version of Noble's Harmony contact center software offers inbound service management tools. (Featured on

Jahia Partners with

Jahia integrates its DX7 with's platform for translating and localizing digital marketing content.

Infer Releases Predictive Behavior Scoring for Oracle Eloqua

The integration between Infer and Oracle Eloqua will help companies optimize marketing and sales.

Zift Solutions and MarketStar Forge a Strategic Alliance

The two marketing firms have joined forces to drive innovation for channel marketing and sales organizations.

ClearSlide and PeopleLinx Announce Partnership

The integration between PeopleLinx and ClearSlide brings together social selling and sales enablement platforms.

Signpost Unveils Mia, an Artificial Intelligence-Driven CRM Platform

Signpost's Mia automated, personalized CRM assistant helps businesses discover new customers and deepen existing relationships.