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April 18, 2016

CRM Featured Articles

Apttus Announces New Solutions at its Accelerate 2016 Conference

The company prominently featured the Apttus Intelligent Cloud and Apttus E-Commerce solution.

Pegasystems Acquires Robotic Automation Software Provider OpenSpan

The acquisition brings together robotics, analytics, and case management to enable more productive contact center employees. (Featured on

33Across Joins Oracle's Data Cloud to Help Marketers Hone Campaigns

The vendor enriches Oracle's Audience Data Marketplace with more than 200 segments.


Great Sales Managers Need to Be Great Coaches, Too

Focusing on numbers and processes is important, but don't forget to cultivate your talent.

The Transformational Value of Knowledge Management for Customer Service

The right knowledge, powered by artificial intelligence, can have a positive effect on all of the top contact center metrics. (Featured on


Chat Apps Top Social Media for Consumers

Messaging platforms are getting crammed with business capabilities

Small Biz Buzz

Get Mobile Sites and Apps to Work for You

Creating better customer experiences on the go is the key to unlocking value

CRM Across the Wire

Nimble Joins the Google for Work Partner Program

The integration between Nimble's CRM suite and Google for Work syncs contacts, calendars, Gmail, and Google Drive into a unified sales and marketing system.

Altify Releases Altify Max, an Augmented Intelligence Sales Platform

Altify Max combines human and machine intelligence in one platform to provide sales people with action recommendations.

PandaDoc Integrates with Oracle Sales Cloud

Oracle Cloud customers can now use PandaDoc to automate their sales documents directly within their platform.

Unmetric integrates Promoted Post Detection with Analyze

Unmetric users can now identify promoted Facebook posts in Unmetric's entire database of more than 40,000 brands.

Livefyre Integrates with OpenText Experience Suite

The integration between LiveFyre and OpenText enables companies to capture customer sentiment through social applications and dynamic user-generated content.

ConnectAndSell Launches the Sales Velocity Framework

ConnectAndSell's Sales Velocity Framework sends customized alerts, dashboards, and sales activity reports to warn managers as soon as an issue is detected and the root cause is identified.

Basis Technology Delivers Cloud-Based Text Analytics

With Basis Technology's text analytics, machine learning powers a broad set of semantic services across 20 languages.