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February 15, 2016

CRM Featured Articles

Brainshark Launches Sales Coaching Solution

Brainshark for Coaching aims to help sales managers mentor their reps.

Jivox Partners with Taggstar to Drive E-Commerce Conversions

In leveraging Taggstar's Social Proof Engine, Jivox aims to give online retailers access to personalized digital advertising features.

Magazine Features

GENERATION Y: In Control, Content, and Community-Minded

As Millennials take on more significant roles in the American workplace—and their spending power increases—the stakes are up for marketers


4 Sales Trends to Follow in 2016

New technology, and a new willingness to adopt and share solutions and data, will mark this year's sales landscape.

Reality Check

Workforce Optimization Enters the Analytics Era

As the sector's products evolve, the challenge for vendors is getting customers to bite.

CRM Across the Wire

Stella Service Launches Stella Connect

Stella Connect offers a new way for consumers to provide feedback about their customer service experiences. (Featured on

Aspect Releases CXP 15 Development Environment for Self-Service Applications

Improved visual developer tools enable faster, easier self-service application development. (Featured on

Zappix Integrates Visual IVR with VisualVault ECM

The integration extends enterprise content management capabilities to users' smartphones.

NICE Launches Sales Performance Management Solution for Large Organizations

The latest version of NICE Sales Performance Management is geared toward organizations with substantial transactions and complex incentive compensation management needs.

Livefyre Introduces Content Hubs

Customizable and mobile-optimized templates enable companies to create and launch content-driven digital experiences.

HeyWire Launches Business Messenger on the Salesforce AppExchange

Heywire's text messaging platform for sales and customer service is now available on the AppExchange.