• February 11, 2016

Zappix Integrates Visual IVR with VisualVault ECM

Zappix, a provider of smartphone visual IVR technology, has integrated its Zappix Visual-IVR solution with VisualVault's enterprise content management (ECM) product suite.

The partnership offers integration between eForms, workflow, document management, and reports, merging mobile data collection with enterprise content management and extensive analytic capabilities. The Zappix Smartphone Visual IVR platform, launched in March 2015, combined with the ECM functionality of VisualVault, enables users to extend their Zappix IVR with the extensive solutions of VisualVault, expanding ECM directly to the graphical interface of the smartphone.

"I'm excited that VisualVault Selected the Zappix mobile forms solution for integration into their ECM Document Management suite," said Zappix Chairman Avner Schneur in a statement. "The joint offering provides a powerful end-to-end solution where data flows from the customer's smartphone to the cloud-based ECM software for storage and records management, and then back to the smartphone for display. The flow is instant and highly intuitive, following the natural way electronic records management and records lifecycles function. This is a very powerful capability that improves the customer experience, promotes greater user satisfaction, and helps enhance a company's Net Promoter Score (NPS)."

"Recent customer service research emphasizes how today's customers demand effortless customer service over a range of touch-points and communication channels," added Gal Steinberg, vice president of marketing at Zappix, in a statement. "In response, companies are looking, more and more, to deploy and maintain mobile touchpoints that meet their customer expectations and their business goals."

"This is a great opportunity for both of our companies. Like Zappix, we, too, are extremely excited about this coming together of Visual IVR, mobile eForms, and the VisualVault ECM system. I'm quite confident that this integration with Zappix will provide extensive additional benefits for VisualVault customers," Tod Olsen, VisualVault's vice president of technology, said in a statement


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