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February 01, 2016

CRM Featured Articles

IBM Cloud to Redesign Shop Direct's Financial Services Platform

The agreement is part of a long-term innovation partnership between the two companies.

ZOOM International Releases Performance Analytics for Customer Service Professionals

The cloud-based solution aims to consolidate data and surface actionable insights for contact centers.


Don Draper Would Strike Out With Millennials

Today's demanding customers value meaningful relationships over off-the-cuff-links salesmanship.

The Secret Sauce of Customer Experience

Using the right data in the right way can make all the difference when looking to create better customer experiences. (Featured on

Pint of View

The Hard(ly) Sell

In-person cold calls can get way out of line

CRM Across the Wire

IBM to Acquire Resource/Ammirati

Resource/Ammirati is the first digital marketing agency to be acquired as IBM builds out its Interactive Experience practice.

Pegasystems Integrates with DocuSign

The integration brings together DocuSign eSignatures and Pegasystems' CRM applications.

PostUp Releases Audience Development Solution

PostUp Audience Development helps publishers and media companies capture digital engagements.

TrustSphere Releases LinksWithin

LinksWithin deepens sales prospecting and customer engagement with relationship analytics.

HighSpot Expands Its Integrations

HighSpot offers seamless integration of its sales enablement platform with more third-party content and CRM solutions.

Lexalytics Brings Text and Sentiment Analytics to Mac

Lexalytics has released a version of its Semantria platform for Mac desktop computers.

Sage Middle East to Distribute TimeLinx

TimeLinx for Sage CRM is expected to transform service management for companies in the Middle East.