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February 01, 2016
CRM Featured Articles
IBM Cloud to Redesign Shop Direct's Financial Services Platform
The agreement is part of a long-term innovation partnership between the two companies.
ZOOM International Releases Performance Analytics for Customer Service Professionals
The cloud-based solution aims to consolidate data and surface actionable insights for contact centers.
Don Draper Would Strike Out With Millennials
Today's demanding customers value meaningful relationships over off-the-cuff-links salesmanship.
The Secret Sauce of Customer Experience
Using the right data in the right way can make all the difference when looking to create better customer experiences. (Featured on SmartCustomerService.com.)
Pint of View
The Hard(ly) Sell
In-person cold calls can get way out of line
CRM Across the Wire
IBM to Acquire Resource/Ammirati
Resource/Ammirati is the first digital marketing agency to be acquired as IBM builds out its Interactive Experience practice.
Pegasystems Integrates with DocuSign
The integration brings together DocuSign eSignatures and Pegasystems' CRM applications.
PostUp Releases Audience Development Solution
PostUp Audience Development helps publishers and media companies capture digital engagements.
TrustSphere Releases LinksWithin
LinksWithin deepens sales prospecting and customer engagement with relationship analytics.
HighSpot Expands Its Integrations
HighSpot offers seamless integration of its sales enablement platform with more third-party content and CRM solutions.
Lexalytics Brings Text and Sentiment Analytics to Mac
Lexalytics has released a version of its Semantria platform for Mac desktop computers.
Sage Middle East to Distribute TimeLinx
TimeLinx for Sage CRM is expected to transform service management for companies in the Middle East.