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January 18, 2016

CRM Featured Articles

InMoment Teams Up with RapidMiner

The new partnership brings RapidMiner's predictive analytics capabilities to InMoment's Voice of the Customer solution.

Gryphon Networks Adds Visibility to Its Sales Intelligence Platform

The updates promise to equip sales managers with insights that help them bring reps up to speed.


5 Tips for Improving Your Customer Experience—and Your Bottom Line

Stay ahead of the pack by keeping your customers happy.

What Kind of Enterprise Are You?

Knowing how your business reacts to change can help you prepare for new challenges. (Featured on


With Bad Customer Service, Inactivity Costs

Employee silence about colleagues' mistakes hurts the bottom line

Reality Check

CRM Challenges the Switching Economy

Ginormous switching costs mean that you should adopt a process orientation—immediately

CRM Across the Wire

IOVOX Makes Telephone Analytics Available to SMBs

Real-time insights reveal which ads drive profit and which ads miss the mark.

DiscoverOrg Updates Its Google Chrome Extension for Sales Prospecting

DiscoverOrg's sales intelligence data is now accessible while searching and browsing online.

Xplenty Releases Five New Integrations

Data can be incorporated from, Slack, Intercom, PagerDuty, and Mixpanel.

JustEnough Software Releases Customer Insights

Customer Insights helps retailers turn data into actionable insight to improve merchandising, assortment, promotion, and pricing decisions.