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December 07, 2015

CRM Featured Articles

PipelineDeals Introduces Connect Integration for Email

The new interface allows users to access PipelineDeals sales and account management platform directly from their inboxes.

B2B Companies Are Struggling With CX, and It's Eating at Their Bottom Lines

An Accenture study finds that business-facing companies are failing to deliver the experiences their customers expect.

Magazine Features

Rethinking Data Quality

Why companies should closely examine their approach to collecting, cleaning, and maintaining their data


Is Silo Mentality Hurting Your Customer Experience?

Foster a collaborative mind-set within your company. Your customers will thank you for it.

You’re Analyzing Your Contact Center Incorrectly

With contact center metrics, it's time to look beyond the phone call and into the digital customer experience. (Featured on

The Tipping Point

Deciphering Digital Disruption

What does it mean for you? That there's a conversation going on—so don't get left out of it.

CRM Across the Wire

Cirrus Insight Launches Cirrus Insight for Outlook

Cirrus Insight for Outlook brings together Microsoft's email client and

Veeva Systems Releases Medical CRM

Veeva Medical CRM is designed to help improve key opinion leader engagement.

Leadspace Releases Open API

Engagio selects Leadspace API to enable all-in-one account-based marketing.

InsideView for Sales Integrates with SAP hybris Commerce

InsideView will sell SAP hybris Commerce as part of its InsideView for Sales sales intelligence platform.

Marlin Equity Partners to Acquire LiveOps Cloud Platform

Marlin Equity Partners, a global investment firm, has acquired LiveOps Cloud Platform, a provider of cloud-based contact center technology. (Featured on

Qlik and Veeva Systems Partner

Qlik's visual analytics platform enables Veeva CRM Mobile users to transform data into actionable information.