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December 07, 2015
CRM Featured Articles
PipelineDeals Introduces Connect Integration for Email
The new interface allows users to access PipelineDeals sales and account management platform directly from their inboxes.
B2B Companies Are Struggling With CX, and It's Eating at Their Bottom Lines
An Accenture study finds that business-facing companies are failing to deliver the experiences their customers expect.
Rethinking Data Quality
Why companies should closely examine their approach to collecting, cleaning, and maintaining their data
Is Silo Mentality Hurting Your Customer Experience?
Foster a collaborative mind-set within your company. Your customers will thank you for it.
You’re Analyzing Your Contact Center Incorrectly
With contact center metrics, it's time to look beyond the phone call and into the digital customer experience. (Featured on SmartCustomerService.com.)
The Tipping Point
Deciphering Digital Disruption
What does it mean for you? That there's a conversation going on—so don't get left out of it.
CRM Across the Wire
Cirrus Insight Launches Cirrus Insight for Outlook
Cirrus Insight for Outlook brings together Microsoft's email client and Salesforce.com.
Veeva Systems Releases Medical CRM
Veeva Medical CRM is designed to help improve key opinion leader engagement.
Leadspace Releases Open API
Engagio selects Leadspace API to enable all-in-one account-based marketing.
InsideView for Sales Integrates with SAP hybris Commerce
InsideView will sell SAP hybris Commerce as part of its InsideView for Sales sales intelligence platform.
Marlin Equity Partners to Acquire LiveOps Cloud Platform
Marlin Equity Partners, a global investment firm, has acquired LiveOps Cloud Platform, a provider of cloud-based contact center technology. (Featured on SmartCustomerService.com.)
Qlik and Veeva Systems Partner
Qlik's visual analytics platform enables Veeva CRM Mobile users to transform data into actionable information.